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Job Description

Adheres to and improves execution of all phases of the application software development lifecycle; coaches and defines best practices across teams or units to drive application-focused improvements. Acts as a thought leader within the organization to drive the development of new application features and enhancements following design specifications, ensuring accessibility, and develops documents to clarify application design and code. Leads and drives improvements in process, application architecture, and code reviews across products/services. Utilizes strategy and innovation to conduct debugging and troubleshooting to identify and fix highly complex and/or ambiguous application issues. Resolves or re-architects highly complex and systemic issues requiring strategy and innovation related to application programming interface (API) functionality, integration, and service-to-service interactions. Influences and supports the design and development of application software, systems, and services. Defines project or design scope; reviews, influences, and approves scope and design recommendations for application components and services. Collaborates cross-functionally with stakeholders to orchestrate efforts to understand customer use cases, root causes, and mitigations to align and explain rationale behind application solutions. Provides modern/emerging technical guidance and support to customers regarding application-related issues. Collaborates with the security team and across business lines to establish, follow, and improve upon application development practices, secure coding standards, and code quality, providing coaching to less experienced team members. Steers strategic decision-making processes for performing periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical vulnerabilities).

Responsibilities

Key Responsibilities

Application Software Development:

+ Sets application platform strategy and north-star architectures across organizations; ensures long-term scalability and resilience.

+ Governs production excellence standards globally; drives investment in reliability, security, and compliance engineering.

+ Anticipates and resolves organization-spanning failure modes; establishes preventive architecture and runbooks.

+ Defines organization-wide quality frameworks, tooling ecosystems, and continuous verification strategies.

+ Steers architectural modernization (e.g., domain boundaries, multi-region/active-active, event-driven patterns).

+ Establishes organization-wide patterns for code health, performance, and maintainability with measurable outcomes.

+ Leads API/ecosystem strategy and dependency contracts across critical products and acquisitions.

+ Shapes multi-quarter to multi-year roadmaps and investment priorities using comprehensive feedback telemetry.

+ Builds cross-org technical communities; mentors Principals/Staff; represents engineering in senior product forums.

Software Development and Coding - Design, Testing, and Optimization:

+ Steers strategic decision-making processes to design software solutions and identify and analyze requirements.

+ Writes and defines foundational code for new projects or prototypes.

+ Adheres to and improves execution of all phases of the software development lifecycle; coaches and defines best practices across teams or units to drive improvements.

+ Acts as a thought leader within the organization to drive the development of new software features and enhancements following design specifications, ensuring accessibility, and develops documents to clarify software design and code.

+ Leads and drives improvements in process, architecture, and code reviews across products/services to drive improvements.

+ Utilizes strategy and innovation to conduct debugging and troubleshooting to identify and fix highly complex and/or ambiguous software issues.

+ Utilizes a proactive and visionary approach to define and influence all levels of software testing (e.g., functional and non-functional), quality assurance processes, observability for effective debugging, and proof of concepting and feasibility.

+ Innovates methods to conduct performance profiling and optimization of product(s) and/or service(s).

+ Resolves or re-architects highly complex and systematic issues requiring strategy and innovation related to application programming interface (API) functionality and integration.

+ Executes advanced solutions to implement API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design:

+ Influences and supports the design and development of software, systems, and services.

+ Defines project or design scope; reviews, influences, and approves scope and design recommendations.

+ Serves as a trusted advisor to provide technical guidance, domain expertise, and coaching in software architecture decisions and best practices, including evolving industry standards and competitive considerations, interfacing with all levels and teams, guiding organizational and line of business/functional transformations.

+ Utilizes innovation and strategy to conduct highly complex periodic reviews and ensures adherence to architectural standards.

+ Collaborates with cross-functional teams and leadership to align and build software architecture with business and/or customer goals and priorities.

+ Implements modern/emerging performance optimization and scalability strategies in software design.

+ Conducts regular technology research and evaluation for architectural enhancements and translates into decisions and plans that have a long-term impact on the organization.

Issue/Defect Collaboration - Software Products Support:

+ Collaborates cross-functionally with stakeholders to orchestrate efforts to understand customer issues, root causes, and mitigation to align and explain rationale behind solutions.

+ Provides modern/emerging technical guidance and support to customers regarding customer-reported issues.

+ Acts as an expert advisor to advocate for customers' interests and proactively suggests product enhancements and solutions based on a synthesis of feedback and insights from internal data and tools.

+ Acts as a trusted advisor to ensure customer satisfaction through timely resolution of issues and effective communication.

+ Develops strategic and innovative solutions for customer issue and/or defect handling and training processes.

+ Recommends systematic/architectural solutions to the most complex and broadly reaching product maintenance issues to ensure customer agreement on short- and long-term solutions.

Practices and Standards Compliance - Security and Compliance:

+ Collaborates with the security team and across business lines to establish, follow, and improve upon development practices and coding standards, providing coaching to less experienced team members.

+ Participates in peer review processes, provides technical leadership, and steers strategic decision-making to ensure qu...

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Application Software Engineering Architect

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