HireMO

To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional HVAC service reflective of Long's vision, purpose, and core values.

Position Specific Standards

Willing to attend training courses to advance skills.
Willing to work hours outside of normal work schedule, if needed.
Available for support to the team by phone (as needed 24/7).
Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.

Responsibilities

Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
Consistently provide accurate TruTransparency pricing.
Mentor and develop apprentices under his/her care to achieve desired performance metrics.
Mentor apprentices weekly on team performance and metrics.
Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.
When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet.
Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
Process warranty parts and paperwork as the job is completed; follow-up to be sure the warranty processed.
Record all material used or consumed on the job for job costing and replenishing.
Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
Transport materials and tools to the job site and provide proper accounting of assigned tools.
Keep truck clean, stocked and accurately inventoried.
Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call.
Communicate the benefits of Comfort Club Memberships.
Manage to performance metrics scorecard.
Report any safety issues to team lead, supervisor, and/or manager.
Perform other duties as assigned.

Experience Requirements

Knowledge, Skills & Abilities

EPA Certified required
A High School diploma or general education degree (GED) required
A minimum of four years’ experience preferred but not required in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues
A valid driver’s license and approved to drive by Company’s insurance carrier.
Must be highly organized with good attention to detail and follow through.
Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
Excellent customer service skills with desire to exceed customer expectations.
Function in a team environment and possess a willingness to effectively lead a team in a way that pro
Physical Requirements
- Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time.
- Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.
- Must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).
- Occasionally works from heights 15 feet or higher above ground.
- Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs.
- Have good visual acuity.

Benefits

Tuition assistance Retirement Paid time off

Skill Sets

Providing Service to Others Working on a Team Working with Things Solving Complex Problems

Behavioral Traits

Confidence Sociability Helpfulness Thoroughness Problem Solving

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Jobs

HVAC Service Technician

Summary

Responsibilities

Experience Requirements

Benefits

Skill Sets

Behavioral Traits

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Jobs

Jobs

HVAC Service Technician

Summary

Responsibilities

Experience Requirements

Benefits

Skill Sets

Behavioral Traits

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1. Acceptance and Changes

2. A No-Cost Public Workforce Service

3. Eligibility, Youth, and Authority

4. Accounts and Security

5. Accuracy Attestation and Program Information

6. Job Seeker Terms

7. Employer Terms

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12. Acceptable Use

13. Intellectual Property and Government Marks

14. Other Users and Third-Party Services

15. Electronic Communications

16. Suspension, Termination, and Records

17. Disclaimers

18. Limitation of Liability and Sovereign Immunity

19. Employer Indemnification

20. Governing Law and General Terms

21. Contact, Accessibility, and Complaints