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Job Description

At Oracle Health, we're on a journey to advance how health happens through technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission is to create a human-centric healthcare experience powered by unified global data.

It's a big challenge, but big challenges are what we do best. We're transforming some of the world's largest health systems by helping organizations turn data into lifesaving decisions, improve operational performance, and deliver exceptional patient care.

The Strategic Analytics & Adoption team is seeking a motivated and collaborative Senior Associate Adoption Consultant to support healthcare organizations in maximizing the value of their Oracle Health investments.

This is a junior consulting position designed for professionals who are continuing to develop their consulting and healthcare technology expertise. In this role, you will receive general guidance on routine assignments and detailed instruction on new projects while building your consulting, client engagement, and Oracle Health product knowledge.

As a member of a project team, you will follow established consulting methodologies and best practices to analyze client workflows, interpret end-user experience data, and deliver Adoption Consulting solutions that improve user adoption, workflow efficiency, and overall client satisfaction. You will work alongside experienced consultants to implement Oracle Health solutions that meet customer objectives while developing your problem-solving and consulting skills.

Our vision is to improve client outcomes through strategic consulting that results in better caregiver and patient experiences. We are excited for you to join our innovative team.

Key Responsibilities

Client Consulting & Adoption

Provide end-user support to promote best practices and improve the end-user experience with Oracle Health solutions.

Assess current-state workflows and recommend improvements aligned with Oracle Health best practices.

Participate in Adoption Consulting engagements that improve user adoption, operational efficiency, and customer satisfaction.

Support the development and execution of client adoption strategies that encourage effective use of Oracle Health technologies.

Follow Oracle consulting methodologies and established best practices to deliver high-quality client solutions.

Project Delivery

As a member of a project team, analyze client situations and end-user experience data to develop functional recommendations.

Assist in implementing Oracle Health products and technologies to meet client objectives and project requirements.

Apply standard consulting practices and procedures while receiving guidance on new assignments and more complex work.

Collaborate with project team members to deliver successful client outcomes.

Client Relationship Management

Cultivate strong client relationships to support adoption objectives and successful project outcomes.

Influence stakeholders and obtain buy-in to support adoption initiatives and workflow improvements.

Communicate effectively with clients, end users, and internal project teams throughout engagement delivery.

Build trusted relationships through professionalism, collaboration, and exceptional customer service.

Professional Development

Continuously expand knowledge of Oracle Health solutions, consulting methodologies, and healthcare industry best practices.

Develop product expertise in one or more Oracle Health solution areas.

Build consulting, analytical, and technical skills through project experience and ongoing learning.

Apply feedback and coaching to continuously improve consulting effectiveness.

Act as a mentor to peers and facilitate trainings.

To Be Successful in This Role

The ideal candidate will demonstrate:

Strong verbal, written, and interpersonal communication skills.

Ability to build rapport with clients and collaborate effectively with team members.

Strong analytical thinking and developing problem-solving skills.

Comfort working with technology in a client-facing environment.

Ability to learn quickly and adapt in fast-paced, evolving environments.

Strong organizational skills and attention to detail.

Willingness to receive coaching and continuously develop consulting expertise.

Passion for improving caregiver and patient experiences through technology adoption.

Minimum Qualifications

Bachelor's degree or equivalent professional experience.

1-3 years of experience in consulting, healthcare information technology, customer success, training, implementation, clinical informatics, or other related functional or technical roles.

Ability to communicate effectively and build collaborative relationships with clients and team members.

U.S. citizenship with the ability to obtain and maintain a federal security clearance.

Ability and willingness to travel as required.

Preferred Qualifications

Product or technical expertise relevant to healthcare technology or consulting services.

Demonstrated competence in at least one Oracle Health product or technology area.

Experience supporting electronic health record (EHR) implementations, optimization, or adoption initiatives.

Familiarity with healthcare workflows or clinical operations.

Experience interpreting user experience or operational performance data.

Knowledge of healthcare information technology (HCIT) and Oracle Health solutions.

Experience supporting customer-facing consulting or implementation engagements.

Revenue Cycle experience is highly preferred, including one or more of the following:

Experience supporting front-end revenue cycle operations, including patient registration, scheduling, insurance eligibility, coverage verification, demographic accuracy, and workflow adoption through role-based training or coaching.

Experience supporting middle-end revenue cycle functions, including charge capture, coding readiness, clinical documentation workflows, work queue management, and standard operational handoffs to improve revenue cycle efficiency.

Experience supporting back-end revenue cycle operations, including billing, denial management, payment posting, adjustment processing, exception handling, and follow-up workflows.

Experience delivering end-user training, workflow reinforcement, and at-the-elbow support to Revenue Cycle staff during implementations, optimization initiatives, or operational transformations.

Ability to analyze and interpret operational metrics across Revenue Cycle functions, including error rates, rework, workqueue aging, timeliness, and adoption measures to identify opportunities for improvement.

Experience preparing and presenting adoption progress, operational metrics, and recommendations to client stakeholders while partnering with operational and technical teams to address workflow and process improvement opportunities.

Responsibilities

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