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Job Description

Works with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and complex, cross-organizational initiatives impacting products and business. Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate. Leads technical program improvement, implementing best practices and driving cross-team process optimizations to improve processes. Leads efforts to integrate continuous improvement within technical programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies. Facilitates collaboration across multiple teams, driving technical discussions that align priorities and program goals. Provides technical expertise, direction and mentorship to cross-functional teams. Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage technical program execution. Acts as a technical liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments.

Responsibilities

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

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Leverages

technical knowledge to identify risks, manage scope, estimate program

timelines, request feasibility, testing requirements, and determine appropriate

resources.

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Ensures

that product or service delivery meets the third party, security, export, and

accessibility compliance requirements.

-

Drives

rapid response to security escalations, coordinating across teams and

communicating to executives to assess risk, determine mitigation strategies,

and align and execute optimal proposed path to resolution.

-

Forecasts

program demands and resourcing to identify risks and ensure that goals are

achievable.

-

Leads

the development and implementation of evolving processes to ensure that

organizational SLAs are met.

TechnicalManagement and Execution - Technical Strategy and Execution:

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Utilizes

technical knowledge to identify, track, and manage program dependencies and

risks.

-

Supports

rapid response to escalations, coordinating within team and communicating to

senior team members to assess risk, determine mitigation strategies, and

execute the optimal proposed path to resolution.

-

Supports

planning by identifying dependencies and risks.

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Develops

delivery standards and guidelines in alignment with Oracle best practices.

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Identifies

and quantifies opportunities for process automations and advocates for

prioritization.

-

Contributes

to incident management efforts and identifies opportunities to improve

processes, as applicable.

ProgramOversight - Strategy and Decision-Making:

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Aligns

priorities with customers, service, and stakeholder teams through regular

reporting to senior leadership.

-

Establishes

scope and milestones for each program, aligning to the broader program plan and

company strategies and goals.

-

Assists

in defining key performance indicators (KPIs) and measurement methods for

program performance against established goals (e.g., scope, timelines,

deliverable quality).

-

Builds,

maintains, and executes a clear communication strategy of objectives to

partners and customers, influencing decision-making regarding best practices

for Oracle systems.

ProgramOversight - Program and Operations Management:

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Manages

both technical and non-technical programs and complex, cross-organizational

programs impacting products and business.

-

Guides

the work of program staff (e.g., development, release management, customer

success) while providing technical support and direction on removing barriers,

including risks and issues in workflows.

-

Maintains

comprehensive program documentation (e.g., status reports, program plans) and

documents risks and issues.

-

Ensures

attention to detail in program management from planning to execution and

reporting.

-

Leads

regular program status meetings and keeps teams and leadership informed.

-

Leads

initiatives within the team to improve operational efficiency and enhance

adherence to service level agreements (SLAs) and productivity targets.

-

Ensures

ownership and accountability for forecasting program demands, funding, and resourcing.

-

Guides

the deployment of change management for programs, such as priority, scope,

scheduling, or requirement changes.

ProgramOversight - Risk Management:

-

Manages

highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.

-

Conducts

comprehensive assessments of costs, benefits, and return on investment (ROI) to

inform decision-making and risk mitigation strategies.

-

Manages

critical issues while making trade-offs between business needs and technical

constraints.

-

Removes

blockers for the program and identifies new technical and resource options to

efficiently deliver solutions and drive adoption.

ProcessEfficiency - Process Optimization:

-

Leads

program improvement, implementing best practices and driving cross-team process

optimizations to improve processes.

-

Organizes

and develops program objectives and workflows, while testing and deploying

cross-functional solutions to address critical business problems.

-

Collaborates

with management to initiate and maintain processes and procedures that guide

and assist teams in reaching their goals.

ProcessEfficiency - Continuous Improvement:

-

Leads

efforts to integrate continuous improvement within programs, driving insights

across many workstreams to generate recommendations that deliver operational

efficiencies.

-

Develops

and standardizes data-driven decision-making frameworks, ensuring insights

drive efficiencies.

-

Identifies

and addresses gaps to facilitate business-critical improvements to the

solution's availability and reliability.

-

Iterates

pro...

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Principal Technical Program Manager

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