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Job ID #35939
Johnson Controls
Customer Service Agent
location_on
Johnson Controls ยท Kansas City MO 64153
work_outline
Full-Time
payments
$16.00 hourly
description
Summary
This position has a built-in promotion program that will allow you to earn2 raises in your first six months!
assignment
Responsibilities
This position has a built-in promotion program that will allow you to earn2 raises in your first six months!
What you will do-
Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.
- You will learn about the dispatch operator role and standard operating procedures through our paid training course.
- Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
- Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all the appropriate steps.
How you will do it: Asan Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, and how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator. Youwill also be automatically enrolled in our Completion Bonus Program, where you will be able to earn3 bonuses in your first year!
assignment
Experience Requirements
What we look for Required
- High school diploma or GED preferred
- Must be 18 years old
- Multiple shifts available
- Minimum of six (6) months of customer service experience; one year or more call center experience preferred
Preferred
- Excellent communication skills
- Able to type between 20 - 25 wpm
- Basic knowledge of computer applications
- Ability to work efficiently under pressure
- Strong problem-solving skills
- Strong organizational skills
- Strong work ethic
featured_seasonal_and_gifts
Benefits
Health insurance
Dental
build
Skill Sets
Providing Service to Others
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