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Job Description

Supports team members in designing and architecting infrastructure and service and shares guidance on practices for reliability and functionality. Provides direction to ensure accurate forecasting and ensure systems have adequate resources, identifying resource gaps. Maintains a collaborative relationship with the software development team to create reliable, scalable infrastructures. Monitors data collection and ensures team members optimize operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Monitors health and performance reports. Implements standards for identifying and recommending automation. Ensures team members communicate information and articulate the impact of changes. Serves as a senior management point and shares expectations for documentation. Sets expectations for experimenting with new technology, executing improvements, building site reliability knowledge, and providing clear data.

Responsibilities

Key Responsibilities

Capacity Ingestion andManagement:

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Supports

team members designing and architecting infrastructure and/or service, sharing

guidance on practices and terms for reliability and functionality.

-

Supervises

team members and provides direction to ensure accurate forecasting of demands

for infrastructure and response to capacity needs, ensuring systems have

sufficient resources to handle current and future workloads and identifying

resource gaps.

-

Maintains

a collaborative relationship with the software development team to develop

infrastructures, ensuring features are reliable and scalable according to

deployment requirements.

-

Implements

expectations for identifying opportunities for prototyping and manages

prototyping initiatives (e.g., testing new applications or infrastructures,

assisting in onboarding) to explore novel approaches.

Incident and ServiceLifecycle Management:

-

Monitors

data collection, triage, technical analysis, and redirection, ensuring team

members maintain and optimize operations and infrastructure reliability.

-

Provides

support to team members monitoring services, ensuring they maintain up-to-date

knowledge of performance and document their condition.

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Leverages

advanced knowledge to aid team members in performing incident response, root

cause analyses, and/or maintenance on assigned services (e.g., software

installs, version upgrades, security updates, backup and recovery).

-

Monitors

comprehensive health and performance reporting and ensures team members take

appropriate actions based on trends in data.

-

Ensures

team members adhere to procedures when performing provisioning to support

infrastructure, applications, and services.

-

Encourages

team members to experiment with new approaches for and perform decommissioning

(e.g., shutting down servers, removing data from databases) to remove objects

that are no longer needed.

Automation:

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Implements

standards for identifying and recommending opportunities for automation and

assesses potential benefits to enhance operational efficiency.

-

Takes a

proactive role in reviewing and offering feedback on design, automation tools,

or scripts, acting as a leader during implementation.

-

Shares

strategies for conducting testing on automations to ensure they perform tasks

correctly and produce expected results.

Technical Communication andGuidance:

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Reviews

and provides feedback on release notes and ensures team members communicate

comprehensive information about the scale, capacity, security, performance

attributes, and requirements of services and technology with customers and

immediate and related teams.

-

Proactively

anticipates and articulates the potential impact of infrastructure, feature,

and tool changes, considering their impact across team operations.

-

Serves

as a resource to team members on what information to communicate and how to

communicate.

Troubleshooting andResolution:

- Serves as a senior

management escalation point for incidents and complex issues arising within

Oracle services.

- Monitors the resolution of

technical issues spanning multiple services, ensuring effective investigation

and debugging techniques are leveraged to achieve SLOs (service level

objectives).

- Shares expectations for

documenting incidents performing root cause analyses, guiding team members to

capture essential information for analysis and future reference.

- Implements guidelines for

post-mortem procedures to prevent incident reoccurrence.

- Ensures team members adhere

to service level agreements (SLAs) made with customers.

Innovation and Improvement:

- Sets expectations for

conducting experiments and evaluating cutting-edge tools and technologies to

optimize infrastructure performance and reliability, taking proactive steps to

adhere to security standards.

- Manages and contributes to

the prioritization of initiatives to improve performance bottlenecks and

deployments, ensuring efficient resource usage, speed, and scalability.

- Implements standards for

developing and maintaining knowledge of site reliability trends and sharing

valuable insights and information with team members, management, and beyond to

promote innovative building, testing, deploying, and running services.

- Leverages analyses and data

from teams to contribute to business development decisions (e.g., design

changes).

Core Responsibilities

Planning & Execution:

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Manages

multiple medium- to large-scale projects or initiatives across teams, ensuring

timelines, deliverables, and budgets when applicable are monitored and met.

Provides direction to teams on project work, setting priorities, and aligning with

business needs. Guides teams on adjusting plans to accommodate resource or

timeline changes.

Collaboration &Partnership:

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Drives

cross-functional partnerships to align expectations and shared objectives

across multiple teams. Coaches team members to develop strategic relationships

with business leaders, stakeholders, and external partners to foster

collaboration and long-term success. Promotes inclusivity by actively seeking

and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

-

Provides

direction to multiple teams on ...

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Senior Manager, Site Reliability Engineering

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