HireMO

Req ID: 42145

Summary

Senior Helpdesk Specialist

St. Louis, MO

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

The Senior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO.

Responsibilities

+ Assist in providing technical assistance and support related to computer systems, hardware, or software

+ Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

+ Respond to email or chat messages for customers seeking help.

+ Walk customers through problem-solving process.

+ Run diagnostic programs to resolve problems.

+ Follow up with customers to ensure issue(s) were resolved.

+ Gain feedback from customers about system usage.

+ Run reports to determine malfunctions that continue to occur.

+ Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk.

+ Utilize Attempt First Call Resolution (FCR) for all requests received.

+ Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution

+ Other duties as assigned

Qualifications

+ Bachelor's degree and 6+ years relevant experience OR

+ Associate degree and 8+ years relevant experience OR

+ HS / GED degree and 10+ years relevant experience

+ Operational experience with ServiceNow

+ Experience in the Intelligence Community

+ Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire

+ TS/SCI clearance

+ Successfully pass background and drug screening

Preferred Qualifications:

+ Active Security Knowledge, Skills and Abilities:

+ Ability to obtain CI Poly Clearance

+ Ability to work Shift hours. Shift will be identified upon hire

+ Ability to work independently and yet be effective within a team setting

+ Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment

+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.

+ Excellent skills in Microsoft Word, Excel, and other Office applications

+ Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.

+ Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.

How youll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOSs culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenegas impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

\#Chenega Agile Real Time Solutions, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

Apply Externally

Jobs

Senior Helpdesk Specialist

Summary

You Need a MO Jobs Account First

Jobs

Jobs

Senior Helpdesk Specialist

Summary

Do You Have a MO Jobs Account?

First, Let's Find Your MO Jobs Account

Create an Account to Apply

You Need a MO Jobs Account First

HireMO Terms of Use

1. Acceptance and Changes

2. A No-Cost Public Workforce Service

3. Eligibility, Youth, and Authority

4. Accounts and Security

5. Accuracy Attestation and Program Information

6. Job Seeker Terms

7. Employer Terms

8. Assessments and Matching

9. Artificial Intelligence Features

10. Public Records and Required Notices

11. User Content and Permissions

12. Acceptable Use

13. Intellectual Property and Government Marks

14. Other Users and Third-Party Services

15. Electronic Communications

16. Suspension, Termination, and Records

17. Disclaimers

18. Limitation of Liability and Sovereign Immunity

19. Employer Indemnification

20. Governing Law and General Terms

21. Contact, Accessibility, and Complaints