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Inside Sales Manager
Summary
About The Role:
Atlas Tube, a division of Zekelman Industries, is seeking an Inside Sales Manager to lead and mentor our Inside Sales team while supporting company sales, inventory, and customer service objectives.
In this role, you'll combine strategic leadership with hands-on coaching to build a high-performing team, optimize sales processes, leverage data-driven decision making, and foster strong customer relationships. If you're passionate about developing talent, driving continuous improvement, and creating outstanding customer experiences, we'd love to hear from you.
Location: Must sit on-site at one of the Atlas Tube locations (Plymouth, MI, Chicago, IL, Blytheville, AR, Birmingham, AL or Kanas City, MS)
Responsibilities
What You'll Do
As the Inside Sales Manager, you will:
- Lead, coach, and develop the Inside Sales team, creating a culture focused on customer satisfaction, accountability, and results.
- Establish, monitor, and improve key sales performance metrics and KPIs.
- Develop and maintain sales processes, work instructions, and best practices that support team success.
- Identify opportunities to streamline workflows and improve sales effectiveness through continuous improvement initiatives.
- Serve as a subject matter expert on products, pricing strategies, market trends, and customer needs.
- Analyze sales and business intelligence reports to support strategic decision-making and business growth.
- Conduct performance evaluations, create development plans, and provide ongoing coaching and feedback.
- Lead recruitment, onboarding, and training efforts for new team members.
- Partner cross-functionally with manufacturing, quality, logistics, and other departments to deliver an exceptional customer experience.
- Ensure order entry accuracy, pricing integrity, invoice accuracy, and effective inventory management practices.
- Promote open communication, employee engagement, and a collaborative team environment.
- Represent the organization professionally during customer visits, industry events, presentations, and trade activities.
- Champion workplace health, safety, and compliance initiatives.
Experience Requirements
What We're Looking For
Required Qualifications
- Postsecondary education in Sales, Marketing, Business Administration, Logistics, or a related field.
- Minimum of 3 years of supervisory or management experience.
- Previous sales experience with demonstrated success in customer relationship management and sales growth.
- Ability to travel and support teams across multiple locations.
Preferred Qualifications
- Experience within the steel, pipe and tube, manufacturing, or industrial sales sectors.
- Experience leading inside sales or customer service teams in a business-to-business environment.
Skills & Competencies
Successful candidates will demonstrate:
- Strong leadership and team development capabilities.
- Excellent coaching, mentoring, and motivational skills.
- Outstanding customer service and communication skills, both written and verbal.
- Strong analytical thinking and problem-solving abilities.
- The ability to prioritize multiple responsibilities in a fast-paced environment.
- Exceptional organizational and time management skills.
- High levels of professionalism, accountability, and initiative.
- Advanced proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Copilot.
- Strong mathematical aptitude and data analysis skills.
- A continuous learning mindset and curiosity about industry trends and market developments.
Why Join Us?
- Opportunity to lead and shape a critical sales function.
- Influence strategic decisions through data-driven insights.
- Collaborative environment focused on teamwork and customer success.
- Ongoing professional development and leadership growth opportunities.
- A culture that values continuous improvement, innovation, safety, and employee engagement.
Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.
Benefits
Skill Sets
Behavioral Traits
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