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Maximus is currently seeking a Solutions Analyst to support our Federal Civilian market as a trusted connective resource between our growth, technology, and operations organizations. This role is built for an emerging, mid-level professional with a proven track record of customer engagement, proposal, white paper and RFI writing, and working alongside technology teams. If you're someone who is energized by fast-moving information requests and has a genuine interest and aptitude for using technology, including AI, to accelerate how we understand and respond to customer needs, read on. You will be reporting to the VP & Market Solution Architect for Federal Civilian, but you will align with and spend focused time with our Federal Growth team. In this capacity, you will help synthesize input from across the business to produce credible, differentiated, and fast-turn responses to customer information requests, briefings, demonstrations, white papers, RFIs, and RFP inputs supporting agencies and sectors such as GSA, IRS, SSA, FDA, the Department of Labor, Department of State, and Financial Services (e.g., Department of the Treasury).

This is a remote position.

Essential Duties and Responsibilities:

- Responsible for the architectural integrity of the program and maintaining the enterprise vision of the solution from a technical and business perspective. Find balanced solutions that satisfy both business and technical requirements.

- Responsible for the business/technical solution and guiding what should be done within the program to ensure alignment with the enterprise strategy.

- Provide technical design, prototype development, and support to program management in the initiation, design, development, implementation, maintenance and management of service- based enterprise architecture.

- Lead enterprise architecture analysis, evaluation, design, integration, documentation, and development. Mediate between competing priorities or technical disagreements.

-Participate in technical working sessions and gather input from SMEs.

- Work with internal and external teams to incorporate domain-specific capabilities and competencies into solution designs.

- Work closely with business leaders, customers, or other stakeholders to understand priorities and constraints. Facilitate collaboration across organizations and act as a bridge between technical teams and non-technical stakeholders.

-Work directly with customers to understand their needs and design tailored solutions. Build trust and credibility through consistent delivery and transparency.

- Help guide teams through technology transitions. Support training and adoption efforts to ensure successful implementation.

- Communicate and collaborate both internal and external to the organization, which includes stakeholders, clients, SMEs, vendors and various teams.

- Provide guidance, coaching, and training to technical employees across the company.

- Delegate and review work of junior technical professionals.

Job-Specific Essential Duties and Responsibilities:

Fast-Turn Information Request Support:

- Serve as a primary point of coordination for fast-turn customer information requests (data calls, sources sought, capability statements, quick-turn questions) within Federal Civilian.

- Triage incoming requests, identify the right internal contributors, and drive them to an on-time, quality response.

- Maintain a working library of reusable content, past responses, and approved messaging on citizen services modernization, contact center/CX transformation, benefits and grants administration, financial services, and digital services to accelerate future turnarounds.

Cross-Organizational Synthesis:

- Reach across growth (business development/capture), technology (CTO/engineering), and operations organizations to gather inputs and translate them into a single, coherent customer-facing narrative.

- Act as an honest broker between technical and non-technical contributors, resolving gaps and inconsistencies before content reaches the customer.

- Build and maintain relationships with subject matter experts across the enterprise to know who to call and how to get answers quickly.

White Papers, RFIs & Proposal Support:

- Draft and/or co-author white papers, RFI responses, and concept papers that clearly articulate Maximus's value proposition for Federal Civilian missions (citizen services, contact center/CX transformation, benefits and grants administration, financial services, digital services modernization).

- Support RFP development by contributing technical and programmatic content, coordinating inputs from SMEs, and helping ensure compliance and consistency across volumes.

- Support color-team reviews, incorporate reviewer feedback, and help maintain compliance and requirements traceability.

Customer Engagement, Briefings & Demonstrations:

- Support the preparation and delivery of customer briefings, capability demonstrations, and industry-day materials for federal civilian customers.

- Engage directly with customers (as appropriate) to understand mission priorities, pain points, and information needs.

- Translate customer conversations into actionable inputs for growth, technology, and operations stakeholders.

AI-Enabled Productivity & Human Augmentation:

- Actively use AI tools (e.g., generative AI, research and drafting assistants, Copilot-style tools) to accelerate research, first-draft content generation, synthesis of large volumes of source material, and quality/compliance checks.

- Treat AI as a force multiplier for human judgment - applying it responsibly to speed up work while maintaining accuracy, compliance, and Maximus's quality standards.

- Identify and share opportunities to apply AI and automation to reduce turnaround time on recurring request types.

Technical Team Engagement:

- Engage with engineering and Agile delivery teams to understand current and planned technical capabilities relevant to Federal Civilian (e.g., citizen-facing digital services, contact center platforms, benefits/grants systems).

- Participate in program and Agile ceremonies (stand-ups, sprint reviews, backlog grooming) as needed to stay current on platform capabilities.

- Translate technical capabilities into customer-friendly language for briefings, white papers, and proposal content.

Minimum Requirements

'- Bachelor's degree in related field.

- 7-10 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

Job-Specific Minimum Requirements:

- 5 years of experience with a demonstrated track record of customer engagement, white paper development, RFI/RFP responses, and proposal support.

- Experience working within or alongside federal civilian markets (GSA, IRS, SSA, FDA, Department of Labor, Department of State, Financial Services/Department of the Treasury, or similar) strongly preferred.

Customer Engagement & Communication:

- Proven ability to engage directly with customers and represent Maximus credibly in briefings, meetings, and written communications.

- Strong tech...

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Mission Technology Champion /Federal Civilian / RFI & RFP, Gov Proposal