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The Opportunity

EY is seeking a Manager to join EY's Business Transformation & Growth (BTG) practice. You will play a key role in helping life insurance, annuity and group benefits organizations modernize their operations, policy administration platforms, and customer and agent experiences.

Our practice helps clients reimagine, modernize, and transform their operations, technology platforms, and customer experiences to create sustainable business value. As a Manager, you will lead complex business and technology transformation engagements or major workstreams from strategy and solution planning through implementation, release, operational readiness, and business adoption. Leveraging on your insurance industry knowledge, platform experience, and delivery leadership, you will work across multidisciplinary teams and multi-vendor environments to deliver measurable business outcomes.

As a Manager, you will build trusted relationships with senior client stakeholders, translate business objectives into practical transformation roadmaps, develop high-performing teams, and contribute to the continued growth of EY's Business Transformation & Growth (BTG) practice.

Your Key Responsibilities

You will be responsible for leading complex client engagements and managing multidisciplinary teams focused on life, annuity, and group insurance transformation initiatives.

Client Leadership & Delivery Oversight

+ Lead large-scale platform transformation programs with accountability for scope, quality, timelines, financial performance, resources, risks, dependencies, and outcomes.

+ Serve as a trusted advisor to client business and technology leaders, driving strategic outcomes and stakeholder alignment.

+ Advise senior business and technology stakeholders, providing clear insights and recommendations that support informed decision-making.

+ Translate client objectives into delivery strategies, transformation roadmaps, integrated plans, and measurable outcomes.

+ Coordinate client, EY, platform vendor, system integrator, and third-party teams to maintain alignment and resolve delivery challenges.

Insurance and platform transformation

+ Lead workstreams across new business, underwriting, policy administration, billing, servicing, claims, disbursements, commissions, and reinsurance.

+ Translate product, , operational, compliance, and customer requirements into scalable platform solutions.

+ Guide clients in evaluating out-of-the-box capabilities, configuration options, customization trade-offs, and long-term platform sustainability.

+ Partner with product, architecture, configuration, integration, data, conversion, testing, release, and operations teams to maintain end-to-end solution alignment.

+ Support future-state process design, capability assessments, product-launch readiness, and the prioritization of implementation-ready requirements.

Program Governance & Strategic Execution

+ Establish governance forums, decision-making processes, escalation paths, and reporting that strengthen transparency and accountability.

+ Manage program milestones, financials, resource requirements, risks, issues, and inter-workstream dependencies.

+ Apply Agile, SAFe, DevOps, quality engineering, release management, and operational-readiness practices based on engagement needs.

+ Oversee platform configuration, integrations, data migration, policy conversion, testing, release readiness, cutover, and stabilization.

+ Maintain alignment with applicable architecture, security, compliance, quality, and contractual requirements.

+ Apply AI, automation, analytics, and reusable accelerators to improve productivity, delivery quality, decision-making, and client outcomes.

People Leadership & Team Development

+ Lead, coach, and mentor consulting teams, fostering accountability, collaboration, inclusion, and continuous improvement.

+ Build high-performing multidisciplinary teams through effective resource planning, role clarity, delegation, feedback, and performance management.

+ Support career development, skills growth, knowledge sharing, and leadership development.

+ Facilitate internal and client-facing workshops on insurance processes, platform capabilities, and implementation practices.

Business Development & Practice Growth

+ Support account growth through client relationship management, opportunity identification, and proposal development.

+ Contribute to solution shaping, estimations, client presentations, and pursuit activities.

+ Develop reusable methods, accelerators, training materials, and thought leadership that strengthen EY's insurance transformation capabilities.

+ Monitor insurance, policy administration, AI, data, and automation trends to identify opportunities for client value and practice growth.

+ Stay current on emerging technologies and market trends to identify opportunities for client value creation and operational efficiency.

To Qualify for the Role, You Must Have

+ Bachelor's degree and 6-10+ years of relevant professional experience

+ Eight or more years of relevant professional experience in consulting, insurance, financial services technology, or enterprise transformation.

+ At least five years of experience of experience within Life, Annuity, or Group Benefits insurance

+ Demonstrated experience leading large-scale business and technology transformation programs , major workstream, functional area, or platform capability.

+ Experience managing client relationships and leading cross-functional teams in complex delivery environments

+ Experience with one or more policy administration platforms including FAST (Verisk), FINEOS, ALIP, OIPA, DXC wmA/CyberLife, EXL LifePro, or comparable modern PAS solutions

+ Strong understanding of the Life & Annuity and group benefits value chain, including product configuration, underwriting, policy administration, servicing, and claims

+ Program management experience within onshore/offshore delivery models involving multiple vendors and stakeholders

+ Experience overseeing platform end to end requirements, design, configuration, integration, APIs, , and data migration efforts

+ Strong executive communication, presentation, and stakeholder management skills

+ Experience working across multi-vendor and geographically distributed delivery models.

+ Demonstrated ability to influence senior business and technology leaders

+ Strong analytical, problem-solving, and strategic thinking capabilities

+ Advanced proficiency with PowerPoint and Excel

+ Strong experience working within Agile frameworks, such as Scrum, Kanban, and SAFe practices.

+ Strong written and verb...

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FSO - Insurance - Life & Group Transformation - Policy Admin Technology Consulting - Manager