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Saint Luke's Hospital | 4401 Wornall Rd | Kansas City | MO

Full time

JobReq0060265

Job Description

Medical Assistant - Behavioral Health (Plaza)

Make a Difference in Behavioral Health Care

Saint Luke's is seeking a compassionate, detail-oriented Medical Assistant to join our Behavioral Health team at the Plaza. This unique role offers the opportunity to support patients and providers through care coordination, communication, and medication management in a fast-paced outpatient behavioral health environment.

If you enjoy organization, patient advocacy, and working behind the scenes to improve patient care, this may be the perfect fit for you.

About the Behavioral Health Clinic

This Medical Assistant role functions differently than a traditional hands-on clinic MA position.

Approximately 85% of patient visits are conducted virtually , and the majority of daily work is focused on care coordination, patient communication, and medication workflow rather than direct patient care or clinical procedures.

In this role, you'll support psychiatrists and psychiatric nurse practitioners while helping patients navigate their mental health care journey.

What You'll Do

Medical Assistants in Behavioral Health spend most of their time:

✅ Managing a high volume of MyChart messages, phone calls, and faxes

✅ Processing medication refill requests and patient advice requests through Epic

✅ Preparing and submitting prior authorizations for psychiatric medications and procedures, including ECT

✅ Assisting with FMLA, disability, school, and work-related documentation

✅ Drafting and sending patient letters and forms

✅ Coordinating communication between patients, providers, pharmacies, and insurance companies

✅ Supporting providers by keeping clinical workflows organized and moving efficiently

⚕️ Clinical Environment

While this position is based in the clinic, direct patient contact is limited.

When patients are seen in person, Medical Assistants typically:

+ Obtain vital signs

+ Update patient information

+ Support basic clinic workflows

This clinic does not routinely perform:

❌ Injections

❌ Lab draws

❌ Procedural assisting

This role is ideal for individuals who enjoy administrative and coordination-focused responsibilities over hands-on clinical procedures.

Who Is Most Successful in This Role?

This position is best suited for Medical Assistants who enjoy:

+ Care coordination

+ Patient communication

+ Working within Epic and electronic health records

+ Detailed documentation

+ Organization and multitasking

+ Supporting behavioral health patients

Experience with or an interest in mental health is highly beneficial.

Candidates seeking a procedure-heavy Medical Assistant position may not find this role to be the best fit.

❤️ Why Saint Luke's?

At Saint Luke's, we believe in creating a collaborative environment while continuously seeking innovative ways to improve patient care. Our employees are supported through competitive compensation, comprehensive benefits, career development opportunities, and a culture focused on compassion and excellence.

If you're looking for a Medical Assistant role where you can make a meaningful impact through communication, coordination, and patient support, we encourage you to apply today.

Join Saint Luke's Behavioral Health and help improve the lives of our patients every day.

Job Requirements

Applicable Experience:

Less than 1 year

Basic Life Support - American Heart Association or Red Cross

Job Details

Full Time

Day (United States of America)

Saint Luke's Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke's offers:

http://www.saintlukeskc.org/about-saint-lukes

Are you interested in staying up to date on openings at Saint Luke's Health System? Simply sign up for job alerts at https://careers.saintlukeskc.org/job-alerts When we have opportunities that meet your interests, you will receive an email with the job details.

Saint Luke's Health System values our employees and we encourage them to apply to any internal openings. If you are a current Saint Luke's Health System employee, please apply through your Workday account by typing "Find Jobs" in the top left corner search bar. You can also follow the link below to the current internal career site to apply.

http://www.myworkday.com/saintlukes/d/task/1422$1011.htmld

Apply Externally

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Medical Assistant - Behavioral Health

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