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Customer Service Lead
Summary
Job Description
The Customer Service Lead reports to the Manager of Customer Service and plays a key role in coordinating complex international logistics operations that support the timely delivery of MURR products and services around the world. This position serves as a trusted resource for customers and internal stakeholders, ensuring seamless logistics, regulatory compliance, and exceptional service throughout the process.
Key Responsibilities
• Deliver a customer-focused experience by resolving in-transit freight issues and providing timely updates on shipment status.
• Manage daily import and export operations, ensuring compliance with applicable regulations and program requirements.
• Conduct Descartes Denied Party Screenings and oversee ACE (Automated Commercial Environment) activities in coordination with U.S. Customs and Border Protection requirements.
• Maintain accurate documentation and collaborate with the MU Office of Export Control to support compliance efforts.
• Record transportation activities accurately and efficiently to ensure operational visibility and accountability.
• Partner with carriers and the MURR shipping team to coordinate domestic and international shipments.
• Identify opportunities to improve logistics processes and recommend practical solutions that enhance efficiency and service.
• Maintain expertise in carrier schedules, shipping options, costs, and performance to support informed decision-making.
• Evaluate and recommend shipping solutions for prospective customers based on business and logistical needs.
• Serve as an active member of the customer service team, contributing to a collaborative and responsive work environment.
• Stay current on domestic and international shipping regulations and industry requirements.
• Build strong relationships and maintain clear, professional communication with customers, carriers, and internal stakeholders.
Shift
Monday through Friday - 8:00AM to 5:00PM
Position may require work outside of this schedule due to our international customers and shipping routes.
Experience Requirements
Minimum Qualifications
High school diploma or equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
• Experience with import and export regulations.
• Power BI familiarity / certifications
• Project Management (PMP) experience in the AGILE programming methodology
• CCS (Certified Customs Specialist) and CES (Certified Export Specialist) preferred
• Knowledge of international shipping and logistics operations.
• Familiarity with export compliance processes, denied party screening requirements, and ACE management.
Benefits
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