HireMO

Handle escalated tickets from Tier 1.
Performs customer support, training, and troubleshooting activities for various IT services.
Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers' satisfaction via phone, chat, email or in-person.
Escalates issues that require more detailed analysis to more experienced personnel.
Receives and records customer inquiries regarding IT-related problems and/or services. Notifies customers when problems have been resolved and logs closure entries.
Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
Performs Asset Management activities that identify and labelling new IT assets, request to purchase new IT assets, and documentation associated with IT Asset Management tools or systems.
May perform periodic audits with both internal and external auditors.
Completes customer support tasks and assignments given by more senior personnel. Coordinates assistance from others for highly complex technical support areas.
Assists in training activities required for various capabilities in support of business and customer needs.

You Must Have

High School diploma
2 or more years of related information technology experience
Ability to travel up to 5% of the time
United States Citizenship
Ability to work on-site as directed by management and as determined by the needs of the business
Regular and reliable attendance is an essential function of this job
Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations)

We Value

Associates degree in computer-related field or equivalent IT work experience.
Demonstrated experience using ServiceNow’s ticketing system in a medium to large size company.
General knowledge of desktop computer systems.
Intermediate skills for identifying and resolving technical problems.
Skill in using operating system software, companion software and utilities.
Effective communication skills, interpersonal and customer-service skills.
Some positions within this classification may require unique computer skills.

This job description is not all-inclusive; additional duties may be assigned. Employees must maintain regular, reliable attendance, and be able to work on-site and travel as needed.

What We Offer

We are focused on attracting, hiring and retaining talented people who power our mission. Our robust total rewards package recognizes performance, fuels development and supports flexibility. Key features include:

Medical, dental and vision insurance
Health Savings Account (HSA)
Industry leading 401(k) match
Generous paid time off
Flexible work schedule
Tuition Reimbursement
Professional Certification & License Programs
Mission driven culture

Honeywell Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status and any other protected class under state or federal law.

Experience Requirements

High School diploma.

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Jobs

IT Technical Support Specialist II (5819)

Summary

Duties and Responsibilities

You Must Have

We Value

Experience Requirements

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Jobs

Jobs

IT Technical Support Specialist II (5819)

Summary

Duties and Responsibilities

You Must Have

We Value

Experience Requirements

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