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Job ID #100119
Cleo
Implementation Engineer- Night Shift
location_on
Jefferson City, MO
work_outline
Full-Time
description
Summary
Implementation Engineer- Night Shift
Remote
Implementation Engineer
Department: Professional Services
Level: IC - Mid-Level
Location: Bangalore, India
Type: Full-Time
Reports To: Tech Manager
About Cleo
Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving - from order to cash, procure to pay, and everywhere in between.
Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.
Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.
The Opportunity
Advance your career in enterprise integration by taking ownership of increasingly complex EDI and B2B implementations. As an Implementation Engineer II, you'll independently deliver integration solutions, troubleshoot technical issues, contribute to ERP and API integrations, and build the expertise needed for a Senior Implementation Engineer role.
What You'll Do
+ EDI & Integration
+ Implement EDI solutions using ANSI X12 and EDIFACT standards.
+ Configure and troubleshoot communication protocols (AS2, SFTP, VAN, APIs).
+ Develop and maintain ERP integrations and business process workflows.
+ Data Mapping & APIs
+ Build medium-complexity data mappings, Business Process Sequences (BPS), and integration flows.
+ Implement REST/SOAP APIs with OAuth, authentication, encryption, and API security.
+ Support UAT, resolve mapping issues, and optimize integration performance.
+ Delivery & Documentation
+ Troubleshoot integration issues independently and escalate complex problems when required.
+ Document integration designs, configurations, and implementation processes.
+ Follow implementation, quality, and security best practices.
What You Bring
Required
Technical Skills
+ Strong understanding of ANSI X12, EDIFACT, and B2B integration concepts.
+ Experience configuring AS2, SFTP, VAN, REST/SOAP APIs, and authentication methods.
+ Hands-on experience with Business Process Sequences (BPS), data mapping, and ERP integrations (SAP preferred).
+ Working knowledge of API security, OAuth, performance optimization, and troubleshooting.
Education & Experience
+ B.E./B.Tech in Computer Science, Information Technology, or a related field.
+ 2-3 years of experience in EDI, B2B integration, or middleware implementation.
+ Proven ability to deliver integration projects independently.
Preferred
+ Experience with multiple ERP platforms (SAP, NetSuite, D365, Acumatica).
+ Familiarity with Cleo Integration Cloud (CIC) or B2B platforms such as Sterling, Gentran, OpenText, or Axway.
+ Exposure to retail, manufacturing, logistics, or supply chain domains.
+ Experience using AI tools to improve documentation or delivery efficiency.
Behavior Competencies
Initiative & Innovation- Ability to be proactive and develop new ideas
Level 2: Initiative - Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.
Leadership & Management - Ability to work within or lead a team
Level 1: Team Oriented - Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.
Planning & Organization- Ability to manage tasks and activities
Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.
Customer Focus- Ability to manage relationships with customers
Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.
Interpersonal Communication- Ability to communicate effectively with people
Level 2: Active Listening & Empathy- Listens to others' points of view through verbal and non-verbal communication. Formulates own views while understanding others'.
Achievement Focus- Ability to achieve objectives
Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure.
Solution Finding- Ability to analyze situations and find accurate solutions
Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes new information into account and modifies understanding accordingly.
People Focus- Ability to account for the human factor
Level 2: Efficiency of Staff- Manages own stress and avoids impacting team members. Anticipates and manages potential conflicts. Champions diversity through a positive approach.
AI Fluency
Uses AI to accelerate project delivery - drafting implementation plans, summarizing customer requirements, and generating documentation faster. Can point to specific examples where AI improved turnaround time or output quality on a customer engagement.
- Use AI coding assistants to generate, debug, and review code snippets
- Prompt AI tools effectively to resolve errors, understand APIs, and navigate documentation independently
- Draft technical documents and test cases with AI assistance, always validating output before use
- Be familiar with using AI tools across the software lifecycle.
Why Cleo
Join. Grow. Lead the Future of Supply Chain.
At Cleo we don't just manage supply chains - we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture th...
Remote
Implementation Engineer
Department: Professional Services
Level: IC - Mid-Level
Location: Bangalore, India
Type: Full-Time
Reports To: Tech Manager
About Cleo
Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving - from order to cash, procure to pay, and everywhere in between.
Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.
Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.
The Opportunity
Advance your career in enterprise integration by taking ownership of increasingly complex EDI and B2B implementations. As an Implementation Engineer II, you'll independently deliver integration solutions, troubleshoot technical issues, contribute to ERP and API integrations, and build the expertise needed for a Senior Implementation Engineer role.
What You'll Do
+ EDI & Integration
+ Implement EDI solutions using ANSI X12 and EDIFACT standards.
+ Configure and troubleshoot communication protocols (AS2, SFTP, VAN, APIs).
+ Develop and maintain ERP integrations and business process workflows.
+ Data Mapping & APIs
+ Build medium-complexity data mappings, Business Process Sequences (BPS), and integration flows.
+ Implement REST/SOAP APIs with OAuth, authentication, encryption, and API security.
+ Support UAT, resolve mapping issues, and optimize integration performance.
+ Delivery & Documentation
+ Troubleshoot integration issues independently and escalate complex problems when required.
+ Document integration designs, configurations, and implementation processes.
+ Follow implementation, quality, and security best practices.
What You Bring
Required
Technical Skills
+ Strong understanding of ANSI X12, EDIFACT, and B2B integration concepts.
+ Experience configuring AS2, SFTP, VAN, REST/SOAP APIs, and authentication methods.
+ Hands-on experience with Business Process Sequences (BPS), data mapping, and ERP integrations (SAP preferred).
+ Working knowledge of API security, OAuth, performance optimization, and troubleshooting.
Education & Experience
+ B.E./B.Tech in Computer Science, Information Technology, or a related field.
+ 2-3 years of experience in EDI, B2B integration, or middleware implementation.
+ Proven ability to deliver integration projects independently.
Preferred
+ Experience with multiple ERP platforms (SAP, NetSuite, D365, Acumatica).
+ Familiarity with Cleo Integration Cloud (CIC) or B2B platforms such as Sterling, Gentran, OpenText, or Axway.
+ Exposure to retail, manufacturing, logistics, or supply chain domains.
+ Experience using AI tools to improve documentation or delivery efficiency.
Behavior Competencies
Initiative & Innovation- Ability to be proactive and develop new ideas
Level 2: Initiative - Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.
Leadership & Management - Ability to work within or lead a team
Level 1: Team Oriented - Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.
Planning & Organization- Ability to manage tasks and activities
Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.
Customer Focus- Ability to manage relationships with customers
Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.
Interpersonal Communication- Ability to communicate effectively with people
Level 2: Active Listening & Empathy- Listens to others' points of view through verbal and non-verbal communication. Formulates own views while understanding others'.
Achievement Focus- Ability to achieve objectives
Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure.
Solution Finding- Ability to analyze situations and find accurate solutions
Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes new information into account and modifies understanding accordingly.
People Focus- Ability to account for the human factor
Level 2: Efficiency of Staff- Manages own stress and avoids impacting team members. Anticipates and manages potential conflicts. Champions diversity through a positive approach.
AI Fluency
Uses AI to accelerate project delivery - drafting implementation plans, summarizing customer requirements, and generating documentation faster. Can point to specific examples where AI improved turnaround time or output quality on a customer engagement.
- Use AI coding assistants to generate, debug, and review code snippets
- Prompt AI tools effectively to resolve errors, understand APIs, and navigate documentation independently
- Draft technical documents and test cases with AI assistance, always validating output before use
- Be familiar with using AI tools across the software lifecycle.
Why Cleo
Join. Grow. Lead the Future of Supply Chain.
At Cleo we don't just manage supply chains - we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture th...
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