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Job ID #100311
Gentiva
Hospice Office Coordinator
location_on
Wentzville, MO
description
Summary
Overview
Expand Access. Build Partnerships. Transform Care.
This position will rotate between several offices in the area.
The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.
Essential Functions of the Position
+ Maintain and close medical records per policy.
+ Review records to ensure compliance with documentation standards.
+ Identify and obtain missing chart information, including physician signatures and other required documentation.
+ Manage appropriate release of information, including obtaining authorizations and distributing copies.
+ Collaborate with clinical staff to support timely admissions.
+ Conduct medical record audits as requested.
+ Purge closed cases, prepare records for archival, and maintain the master patient index.
+ Participate in hospice quality assessment and performance improvement programs.
+ Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
+ Support branch leader with new hire orientation and onboarding.
+ Serve as a resource connecting staff to IT, HR, and Compliance as needed.
+ Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
+ Coordinate interdisciplinary team meetings and manage care coordination communication.
+ Provide administrative support including answering phones, ordering supplies, and data entry.
+ Process accounts payable and route invoices as needed.
+ Complete annual compliance training and attend in-services as required.
+ Perform other duties as assigned.
About You
Education
+ High school diploma required.
Experience
+ Minimum of three years of experience in the healthcare industry.
+ Strong preference for medical records experience.
Skills & Qualifications
+ Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).
+ Strong organizational, record keeping, filing, typing, and time management skills.
+ Excellent oral and written communication skills.
+ Ability to adapt to changing tasks with flexibility and professionalism.
+ Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.
+ Demonstrated maturity, cooperation, and tact in the workplace.
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
+ Competitive Pay
+ 401(k) with Company Match
+ Career Advancement Opportunities
+ National & Local Recognition Programs
+ Teammate Assistance Fund
Additional Full-Time Benefits:
+ Medical, Dental, Vision Insurance
+ Mileage Reimbursement or Fleet Vehicle Program
+ Generous Paid Time Off + 7 Paid Holidays
+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
+ Free Continuing Education Units (CEUs)
+ Company-paid Life & Long-Term Disability Insurance
+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply Today - Help Us Transform Care Together.
Legalese
+ This is a safety-sensitive position
+ Employee must meet minimum requirements to be eligible for benefits
+ Where applicable, employee must meet state specific requirements
+ We are proud to be an EEO employer
+ We maintain a drug-free workplace
ReqID: 2026-144895
Category: Branch Admin and Clerical
Position Type: Full-Time
Company: Heartland Hospice
Expand Access. Build Partnerships. Transform Care.
This position will rotate between several offices in the area.
The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.
Essential Functions of the Position
+ Maintain and close medical records per policy.
+ Review records to ensure compliance with documentation standards.
+ Identify and obtain missing chart information, including physician signatures and other required documentation.
+ Manage appropriate release of information, including obtaining authorizations and distributing copies.
+ Collaborate with clinical staff to support timely admissions.
+ Conduct medical record audits as requested.
+ Purge closed cases, prepare records for archival, and maintain the master patient index.
+ Participate in hospice quality assessment and performance improvement programs.
+ Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
+ Support branch leader with new hire orientation and onboarding.
+ Serve as a resource connecting staff to IT, HR, and Compliance as needed.
+ Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
+ Coordinate interdisciplinary team meetings and manage care coordination communication.
+ Provide administrative support including answering phones, ordering supplies, and data entry.
+ Process accounts payable and route invoices as needed.
+ Complete annual compliance training and attend in-services as required.
+ Perform other duties as assigned.
About You
Education
+ High school diploma required.
Experience
+ Minimum of three years of experience in the healthcare industry.
+ Strong preference for medical records experience.
Skills & Qualifications
+ Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).
+ Strong organizational, record keeping, filing, typing, and time management skills.
+ Excellent oral and written communication skills.
+ Ability to adapt to changing tasks with flexibility and professionalism.
+ Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.
+ Demonstrated maturity, cooperation, and tact in the workplace.
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
+ Competitive Pay
+ 401(k) with Company Match
+ Career Advancement Opportunities
+ National & Local Recognition Programs
+ Teammate Assistance Fund
Additional Full-Time Benefits:
+ Medical, Dental, Vision Insurance
+ Mileage Reimbursement or Fleet Vehicle Program
+ Generous Paid Time Off + 7 Paid Holidays
+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
+ Free Continuing Education Units (CEUs)
+ Company-paid Life & Long-Term Disability Insurance
+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply Today - Help Us Transform Care Together.
Legalese
+ This is a safety-sensitive position
+ Employee must meet minimum requirements to be eligible for benefits
+ Where applicable, employee must meet state specific requirements
+ We are proud to be an EEO employer
+ We maintain a drug-free workplace
ReqID: 2026-144895
Category: Branch Admin and Clerical
Position Type: Full-Time
Company: Heartland Hospice
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