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AI Governance Process Lead

About the role

As an AI Governance Process Lead, you will make an impact by designing and operationalizing the processes that allow organizations to adopt AI responsibly, safely, and at scale. You will be a valued member of the ServiceNow Business Group, client risk, compliance, and technology leaders, and ServiceNow AI Control Tower (AICT) delivery teams.

In this role, you will:

· Design and own the end-to-end AI governance lifecycle, from use-case intake and risk assessment through approval, monitoring, and retirement

· Define AI risk assessment methodology and controls, including attestation, residual-risk evaluation, and exception management

· Establish governance roles, responsibilities, and an operating model that connects business, risk, legal, and technology stakeholders

· Set clear managed-state criteria that define when an AI use case is fully governed and compliant

· Drive adoption by translating governance requirements into practical, executable processes and guiding stakeholders through rollout

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

· Senior-level experience in AI governance, including designing and implementing governance operating models

· Hands-on experience with ServiceNow AI Control Tower (AICT) or Integrated Risk Management (IRM)

· Strong knowledge of risk assessment, controls, attestation, residual risk, and exception processes

· Proven ability to translate governance requirements into practical, executable processes

These will help you stand out

· Working knowledge of AI governance frameworks and regulations, such as the NIST AI Risk Management Framework, ISO/IEC 42001, or the EU AI Act

· Relevant certifications, such as IAPP Artificial Intelligence Governance Professional (AIGP) or ServiceNow Certified Implementation Specialist - Risk and Compliance

· Experience leading organizational change management and adoption programs

· Client-facing consulting experience advising senior risk, compliance, or technology stakeholders

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and other compensation

Applications will be accepted through November 20, 2026.

The annual salary for this position is $100,000-$117,000, depending on the successful candidate's experience and other qualifications.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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AI Governance Process Lead

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