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Saint Luke's Hospital | 4401 Wornall Rd | Kansas City | MO

Full time

JobReq0061135

Job Description

Patient Access Representative - Pulmonary Clinic

Join Our Team as a Patient Access Representative in our Pulmonary Clinic!

We are seeking a customer-focused and detail-oriented Patient Access Representative to join our Pulmonary Clinic team. This role serves as a vital first point of contact for patients and is responsible for collecting demographic, financial, and insurance information while delivering an exceptional patient experience. The ideal candidate will possess strong computer skills, critical thinking abilities, and the ability to multitask in a fast-paced healthcare environment.

Responsibilities Include:

✅ Conduct professional patient interviews to obtain demographic, financial, and biographical information

✅ Verify patient insurance eligibility and confirm benefit coverage

✅ Gather and document information necessary for accurate billing and reimbursement

✅ Maintain compliance with federal and state regulations related to patient registration and data collection

✅ Collect patient payments using professional communication and negotiating techniques

✅ Provide information regarding available financial resources, including payment plans and lines of credit

✅ Deliver exceptional customer service while ensuring registration accuracy and efficiency

✅ Accurately enter and maintain patient information within electronic systems

✅ Support efficient workflow and departmental productivity standards

What We're Looking For:

✔ Strong customer service and communication skills

✔ Ability to answer registration-related questions with minimal supervision

✔ Excellent attention to detail and organizational skills

✔ Strong computer proficiency and data entry accuracy

✔ Critical thinking and problem-solving abilities

✔ Ability to multitask and thrive in a fast-paced healthcare setting

Centralized Patient Access Expectations:

- Achieve quality scores for Career Ladder Level I as established by Patient Access Leadership

- Demonstrate proficiency in registration processes for at least one assigned location

- Consistently maintain a minimum customer service review score of 92%

- Meet productivity and performance goals as applicable

Why Join Us?

Work in a specialized Pulmonary Clinic caring for patients throughout their healthcare journey

Be part of a team dedicated to delivering outstanding patient experiences

Develop expertise in healthcare registration, insurance verification, and patient financial services

Enjoy a collaborative, patient-centered work environment

If you are passionate about customer service and enjoy helping patients navigate their healthcare experience, we encourage you to apply today!

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)

Saint Luke's Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke's offers:

http://www.saintlukeskc.org/about-saint-lukes

Are you interested in staying up to date on openings at Saint Luke's Health System? Simply sign up for job alerts at https://careers.saintlukeskc.org/job-alerts When we have opportunities that meet your interests, you will receive an email with the job details.

Saint Luke's Health System values our employees and we encourage them to apply to any internal openings. If you are a current Saint Luke's Health System employee, please apply through your Workday account by typing "Find Jobs" in the top left corner search bar. You can also follow the link below to the current internal career site to apply.

http://www.myworkday.com/saintlukes/d/task/1422$1011.htmld

Apply Externally

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Patient Access Representative - Pulmonary

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