Jobs
Jobs
Insurance Services Representative
Summary
This is an entry level Insurance service representative position, with no previous insurance experience required. Great opportunity to learn the insurance industry and get paid to become a licensed insurance agent. Weโre looking for customer service-oriented individuals who are interested in Property and Casualty insurance business and are willing to grow along with us to fill the role of Insurance service Representative!
Benefits
- Starting base wage up to $15.00/hour. This is not a commission-based position
- Paid training
- Opportunity to become a licensed insurance agent at no cost to employee
- No cold calling
- Flexible scheduling
- Weekly pay
- Paid vacation and sick time
- Promote from within
- Health, Dental, Vision, Life insurance, Short-term and long-term disability
- 401k with company match of 6%
- Shift differential for nights and weekends
- Bilingual differential available for Spanish speaking agents
Responsibilities
Insurance Service Representative Job responsibilities
- As an insurance service representative, you will be answering incoming call center questions for multiple clients about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries in multiple CRM or Agency management software
- Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Experience Requirements
Insurance Customer Service Representative Qualifications
- Customer service oriented. Previous customer service a plus
- Excellent active listening, interpersonal and verbal and written communication skills
- Proficient typing and computer multi-tasking skills. Minimum of 35 WPM
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