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Applications Management Director

Location:

Kansas City, MO, US, 64106

Best People + Right Culture. These are the driving forces behind JE Dunn's success.

By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company's rewards, we've found a sustainable way to grow in our industry for the last 100+ years.

Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in building authentic partnerships.

Role Summary

The Vice President, Applications is the enterprise leader accountable for ensuring the company's application portfolio meets current and future business needs. This role will lead the applications management team and establish a consistent, business-centered operating model for application strategy, adoption, lifecycle management, and value realization. This leader connects business strategy, user experience, process discipline, technology roadmaps, vendors, data, integration, security, support, and measurable outcomes. Success requires both strong relationships and clear accountability: listen carefully to qualified business users, translate feedback into priorities, and drive consistent use of company standards so the enterprise can realize the intended efficiency and value of its application investments. All activities will be performed in support of the strategy, vision and values of JE Dunn.

+ Autonomy and Decision Making: Makes decisions within defined limits of authority and consults supervisor on other decisions.

+ Career Path: Various

Key Role Responsibilities - Core

_APPLICATIONS LEADERSHIP FAMILY - CORE_

+ Owns the enterprise application strategy and operating model across all strategic focus areas, aligning portfolio direction with business priorities, enterprise architecture, data strategy, cybersecurity, financial plans, and measurable outcomes.

+ Leads and mentors the applications management team, establishing clear expectations for business partnership, strategic thinking, portfolio ownership, communication, execution, accountability, talent development, and succession planning.

+ Guides development and maintenance of multi-year platform roadmaps that address business needs, process improvement, lifecycle health, technical debt, integrations, vendor direction, emerging technology, risk, and investment requirements.

+ Evaluates portfolio health and leads decisions to invest, simplify, standardize, modernize, consolidate, replace, or retire applications, while limiting unnecessary customization and duplicate capability.

+ Ensures every Tier 1 application has clear business ownership, governance, success criteria, lifecycle and support plans, adoption expectations, and measurable value objectives.

+ Builds durable, bidirectional relationships with business leaders, application owners, domain experts, users, support teams, and IT partners; translates informed feedback and operational evidence into priorities, decisions, standards, and roadmap actions.

+ Establishes repeatable feedback and listening mechanisms using stakeholder discussions, user communities, surveys, sentiment, support trends, telemetry, adoption data, training feedback, and leadership input.

+ Identifies and resolves legitimate adoption barriers involving process, training, usability, integration, reliability, or support, then reinforce approved enterprise standards and address nonstandard solutions through documented exceptions, remediation, and escalation when needed.

+ Defines and maintains a common scorecard for Tier 1 applications covering usage, feature adoption, process compliance, training effectiveness, reliability, integration quality, support trends, user sentiment, business outcomes, total cost, risk, and realized value.

+ Partners with business owners to establish target user populations, adoption and communication plans, operational readiness, sustained behavior change, and post-implementation measurement for enhancements, upgrades, integrations, replacements, and retirements.

+ Provides candid executive reporting on portfolio performance, realized value, risks, gaps, required decisions, and corrective actions, including explicit improvement, replacement, or retirement plans for underperforming platforms.

+ Assesses strategic vendors and market alternatives, including product roadmaps, AI and automation capabilities, licensing and support models, financial stability, competitive position, and alignment with company needs; maintain credible secondary options where practical.

+ Prepares the organization for major releases, upgrades, vendor-driven changes, and platform transitions, while evaluating how AI, agents, predictive analytics, and emerging technology affect processes, user experience, data, controls, workforce needs, and application strategy.

+ Facilitates cross-functional governance that prioritizes demand, resolves conflicts, manages dependencies, and aligns investments with enterprise standards for architecture, integration, data governance, cybersecurity, access, compliance, resilience, and supportability.

+ Owns executive vendor relationships and portfolio financial management, including performance reviews, escalations, budgets, forecasts, contracts, renewals, licensing optimization, total cost of ownership, return on investment, and coordination with Finance, Procurement, Legal, Security, Architecture, Data, delivery teams, and business leadership.

Key Role Responsibilities - Additional Core

N/A

Knowledge, Skills & Abilities

+ Ability to perform work accurately and completely, and in a timely manner

+ Communication skills, verbal and written (Advanced)

+ Ability to conduct effective presentations (Advanced)

+ Proficiency in MS Office (Intermediate)

+ Thorough knowledge of project processes and how each supports the successful completion of a project

+ Ensures business owners and domain experts are identified and engages for tier 1 applications

+ Knowledge of application usage and process compliance

+ Knowledge of Application Lifecycles, including improvement, replacement and retirement planning

+ Enterprise application portfolio strategy, governance, roadmap planning, lifecycle management, adoption, and value realization.

+ Strong business acumen and the ability to translate operating needs into practical technology strategy and measurable outcomes.

+ Executive communication, facilitation, influence, negotiation, conflict resolution, and stakeholder management.

+ Leadership of senior leaders, including coaching, performance expectations, organizational development, succession planning, and change leadership.

+ Experience using quantitative and qualitative evidence, including telemetry, usage, support trends, sentiment, financial analysis, and business metrics, to make decisions.

+ Understanding of product operating models, enterprise architecture, integration, data and analytics, cybersecurity, AI, vendor managem...

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