HireMO

To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional HVAC service reflective of Long's vision, purpose, and core values.

Position Specific Standards

Willing to attend training courses to advance skills.
Willing to work hours outside of normal work schedule, if needed.
Available for support to the team by phone (as needed 24/7).
Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.

Responsibilities

Mentor team leads under his/her care to achieve the desired performance metrics
Mentor team leads weekly on team’s performance metrics
Ensure each team leads completes job performance standards to appropriate codes and customer satisfaction
Complete weekly truck inspections and audits of paperwork and service call checklists.
Ensure the team lead manages appropriate inventory of parts required for service calls.
Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
Support team leads on troubleshooting issues as needed.
Accountable for department performance and progress toward company goals.
Responsible for the interview and selection process of team leads, technicians and apprentice candidates.
Manage department performance metrics including average invoice total, callback ratios and labor margins.
Train, coach, and mentor team leads, technicians and apprentices.
Investigate any reported safety issues.
Resolve any issues involving missing and/or damaged tools and any vehicle malfunction.
Communicate the benefits of Comfort Club Memberships.
Perform other duties as assigned.

Experience Requirements

Knowledge, Skills & Abilities

EPA Certified required
A High School diploma or general education degree (GED) required
A minimum of four years’ experience preferred but not required in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues
A valid driver’s license and approved to drive by Company’s insurance carrier.
Must be highly organized with good attention to detail and follow through.
Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
Excellent customer service skills with desire to exceed customer expectations.
Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcomes
Must be able to use a computer tablet, smart phone and read a map or follow GPS.

Physical Requirements

Spends majority of time in the office addressing any problem issues and/or administrative needs.
Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow).
In the field, climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
Often works in tight spaces such as attics and/or crawlspaces.
In the field, must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).
In the field, may occasionally works from heights up to 15 feet above ground
In the field, carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow coworker on most jobs
Have good visual acuity.

Benefits

Retirement Paid time off

Skill Sets

Working on a Team Working with Data Working with Things Managing Others

Behavioral Traits

Assertiveness Empathy Confidence Sociability Helpfulness Thoroughness Problem Solving

Apply Externally

Jobs

HVAC Service Manager

Summary

Responsibilities

Experience Requirements

Benefits

Skill Sets

Behavioral Traits

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Jobs

Jobs

HVAC Service Manager

Summary

Responsibilities

Experience Requirements

Benefits

Skill Sets

Behavioral Traits

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HireMO Terms of Use

1. Acceptance and Changes

2. A No-Cost Public Workforce Service

3. Eligibility, Youth, and Authority

4. Accounts and Security

5. Accuracy Attestation and Program Information

6. Job Seeker Terms

7. Employer Terms

8. Assessments and Matching

9. Artificial Intelligence Features

10. Public Records and Required Notices

11. User Content and Permissions

12. Acceptable Use

13. Intellectual Property and Government Marks

14. Other Users and Third-Party Services

15. Electronic Communications

16. Suspension, Termination, and Records

17. Disclaimers

18. Limitation of Liability and Sovereign Immunity

19. Employer Indemnification

20. Governing Law and General Terms

21. Contact, Accessibility, and Complaints