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Human Resources Benefits Coordinator
Summary
We are seeking a detail-oriented and service-focused Human Resources Benefits Coordinator to join our growing team. This position serves as the primary administrator for employee benefits programs and provides administrative support for leave, accommodation, and compliance-related processes. Responsibilities include benefits enrollment and maintenance, vendor coordination, benefits communication, invoice reconciliation, recordkeeping, and compliance tracking. The Benefits Coordinator will also support core Human Resources functions, including recruitment, onboarding, employee relations, compliance, and HR administration as needed.
This position works closely with the Director of Human Resources and assists with benefits administration, leave management, accommodation processes, and HR initiatives. Final decisions regarding benefits eligibility, leave approvals, accommodations, policy interpretation, employee relations matters, and compliance determinations remain the responsibility of the Director of Human Resources. Job duties will include assignments relating to all companies sharing common ownership.
Duties/Responsibilities
Benefits Administration
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Serve as the primary administrator for employee benefit programs, including medical, dental, vision, life insurance, disability insurance, retirement plans, and other voluntary benefits., Coordinate employee benefit enrollments, changes, terminations, and qualifying life events. Assist employees with benefit-related questions and provide information regarding available benefit programs. Conduct benefits orientation for new hires and support annual open enrollment activities. Serve as liaison between employees, payroll, insurance brokers, and benefit carriers to assist with benefits administration and issue resolution. Maintain accurate benefit records within HRIS and carrier platforms.
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Coordinate with the Accounting Dept. regarding employee invoicing and reconciliation.
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Assist with benefit renewals, vendor communications, and implementation of new benefit offerings.
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Develop and distribute employee communications regarding benefits and wellness initiatives.
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Maintain confidentiality of employee medical and benefits information in accordance with company policies and applicable laws.
Leave & Accommodation Administration Support
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Assist the Director of Human Resources with the administration of Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), workers’ compensation, and other leave programs.
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Prepare and distribute leave and accommodation notices, forms, and required documentation.
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Track leave requests, certification deadlines, return-to-work dates, and other compliance-related timelines.
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Coordinate collection of required documentation from employees and healthcare providers.
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Maintain accurate and confidential leave, accommodation, and medical records.
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Schedule meetings and assist with communications related to leave requests, accommodation discussions, and return-to-work processes.
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Maintain tracking systems to ensure timely follow-up and completion of required paperwork.
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Assist with workers’ compensation claim administration and return-to-work coordination.
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Prepare reports and supporting documentation for review by the Director of Human Resources.
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Refer requests requiring policy interpretation, eligibility determinations, accommodation decisions, or leave approvals to the Director of Human Resources.
Recruitment & Onboarding
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Assist with recruitment activities, including job postings, applicant screening, interview scheduling, and hiring processes.
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Coordinate new hire onboarding and orientation activities.
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Ensure completion of required employment documentation and benefit enrollment materials.
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Assist with maintaining applicant tracking and onboarding records.
Employee Relations
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Serve as a resource for employees regarding benefits, policies, procedures, and general HR-related questions.
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Foster a positive and inclusive workplace culture.
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Assist with employee relations matters and investigations as directed by the Director of Human Resources.
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Support documentation and administrative processes related to corrective action and performance management.
HR Compliance & Reporting
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Assist with HR audits, compliance reviews, and regulatory reporting requirements.
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Prepare and review HR-related reports, including benefit participation, turnover, absenteeism, leave utilization, and workforce metrics.
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Assist with maintaining accurate records and documentation to support agency and regulatory requirements.
Employee Certification Tracking
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Maintain a system to track employee certifications and licenses required for various roles.
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Monitor expiration dates and coordinate timely renewals or recertifications with employees.
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Ensure compliance with all agency and DMH-required certifications and maintain detailed records of employee certification status.
Health & Safety
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Process and monitor workers’ compensation claims.
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Coordinate claim documentation and communication with insurance carriers.
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Assist with workplace safety initiatives and required safety training.
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Support return-to-work and modified-duty programs as directed.
Other Duties
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Assist with special HR projects and initiatives as needed.
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Provide support to various HR functions during periods of increased departmental workload.
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Stay current on HR, benefits, leave administration, and compliance-related best practices and legal requirements.
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Other duties as assigned by the CEO, Owner, and/or Director of Human Resources.
Qualifications
Required Skills/Abilities
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Excellent verbal and written communication skills.
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Excellent interpersonal and customer service skills.
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Excellent organizational skills and attention to detail.
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Ability to maintain confidentiality and handle sensitive employee information.
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Working understanding of employee benefits administration and basic human resource principles, practices, and procedures.
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Strong analytical and problem-solving skills.
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Excellent time management skills with a proven ability to meet deadlines.
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Ability to function well in a high-paced and at times stressful environment.
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Proficient with Microsoft Office Suite and HRIS systems preferred.
Education, Experience, and Background
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Associate degree in Human Resource Management, Business Administration, Healthcare Administration, or related field, and at least two years of experience in human resources, benefits administration, payroll, insurance administration, or a related field.
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Or, at least three years of experience in human resources, employee benefits administration, payroll administration, or a related field.
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Human Resources certification (SHRM-CP, PHR, or equivalent) preferred but not required.
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Must be able to register with the Family Care Safety Registry and pass pre-employment background checks, including a driving record check.
Benefits
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