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The Opportunity

As a Provider Clinical Operations Consultant, Senior Associate you will support healthcare provider clients in clinical operations modernization, helping shape work across patient access, utilization and capacity management, service line performance, and technology-enabled workflow integration. As a Senior Associate you will analyze complex problems, manage assigned workstreams, and develop deliverables while building client relationships, mentoring junior team members, and navigating ambiguity with sound judgment and professional skepticism.

In this role at PwC, you will contribute within our Advisory practice in the Health Services sector, drawing on operations consulting methods to improve business processes, support clinical care delivery, and advance technology implementation efforts such as Epic and Cerner. You will work across provider business operations initiatives tied to scheduling, revenue cycle, and administrative services, using data, stakeholder input, and broader business context to inform recommendations and move work forward.

Responsibilities

- Leading provider clinical operations workstreams that improve efficiency, reduce cost, and support scalable execution across healthcare delivery settings

- Managing assigned deliverables for clinical modernization engagements, including workflow redesign, service delivery model assessment, and implementation support

- Applying operations management, process improvement, and quality standards methods to assess current-state operations and identify areas for improvement

- Analyzing business data, performance metrics, and operating findings to develop recommendations for patient access, utilization, and capacity management

- Supporting technology-enabled workflow integration across core platforms such as Epic and Cerner

- Building client relationships through active listening, clear communication, and responsive issue resolution during engagement delivery

- Guiding junior team members on assigned tasks, reviewing work outputs, and providing feedback to improve accuracy and consistency

- Coordinating project resources and engagement activities to track progress, surface risks, and maintain momentum across multiple workstreams

- Interpreting changes in healthcare operations and applying business context to improve clinical care, reimbursement, and clinician experience

What You Must Have

- At least a Bachelor's degree

- At least 4 years of experience

What Sets You Apart

- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance

- Demonstrating client-facing operations consulting experience in health services settings

- Analyzing provider workflows, access, capacity, and service line performance

- Applying change management and process improvement in clinical operations

- Utilizing business data analytics and performance metrics to guide recommendations

- Supporting technology-enabled workflow redesign with Epic or Cerner

- Mentoring junior team members while navigating ambiguity and shifting priorities

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

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Provider Clinical Operations Consultant, Senior Associate

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