HireMO

Become a part of our caring community

You'll lead a team of Insurance Product Managers who provide critical quality, validation, testing and delivery support across our regional Medicare Advantage portfolios. Your team serves as a shared service to the regional Product Management teams, creating consistent standards and disciplined execution across the Medicare Advantage product lifecycle.

You'll translate priorities into clear workplans, allocate resources across competing needs, monitor quality and delivery, and help your team identify and resolve issues before they affect filings, implementation or the member experience. You'll partner closely with Senior Product Managers and functional teams to ensure product decisions are accurately reflected across CMS filings, member materials, systems and operational processes.

This is a hands-on people leadership role for someone who can create structure, develop talent, improve processes and build a culture of quality and accountability. Your team's work helps turn product strategy into accurate, compliant and operationally ready products.

Lead and Develop the Team

+ Lead, coach and develop a team of Insurance Product Managers, establishing clear performance expectations, development goals and accountability for results

+ Translate portfolio and enterprise priorities into clear team objectives, work assignments and delivery expectations.

+ Prioritize and allocate resources across bid development, CMS filings, AEP readiness, implementation, validation and other regulatory deliverables

+ Monitor workloads and rebalance assignments as business priorities, deadlines and portfolio needs change

+ Provide regular coaching and actionable feedback that strengthens associates' product knowledge, judgment, quality orientation and ability to work independently

+ Foster a collaborative, accountable environment where associates understand how their work connects to regional portfolio and member outcomes

Deliver Consistent Shared-Service Support

+ Lead a shared-service model that provides consistent product quality, validation, testing and delivery support across regional Medicare Advantage portfolio teams

+ Establish clear workflows, service expectations and handoffs between the shared-services team and Senior Product Managers

+ Coordinate team capacity and priorities across multiple regional portfolio needs, balancing planned work with emerging regulatory, implementation and business issues

+ Partner with Senior Product Managers to translate product direction and decisions into accurate downstream deliverables and implementation requirements

+ Identify recurring needs across portfolios and create standardized approaches, tools and practices where they improve efficiency, consistency or quality

+ Provide visibility into shared-service capacity, priorities, delivery status and risks so portfolio teams can plan effectively

Manage Quality, Validation and Product Delivery

+ Oversee team delivery across the Medicare Advantage product lifecycle, including validation, testing, filing support, implementation and readiness activities

+ Establish and reinforce team-level quality standards for ANOCs, EOCs, SBs, Aprimo, Provider Directories, PBP, HPMS and other applicable product and regulatory deliverables

+ Oversee validation and testing activities across applicable product tools and processes, including bid management tools, PBP, NPD, service area and claims implementation reviews

+ Ensure appropriate reviews and validations are completed accurately and on time, with issues documented, assigned and tracked through resolution

+ Monitor defects, rework and recurring quality issues and use findings to improve team processes and controls

+ Escalate significant product, compliance or delivery risks to Product leadership and appropriate partners when resolution extends beyond the team's authority

Drive Compliance, Controls and Readiness

+ Maintain team workflows and controls that support timely and accurate completion of Medicare Advantage regulatory and product requirements

+ Drive audit readiness by ensuring required documentation, validations, controls and corrective actions are complete, accurate and current

+ Track deliverables against CMS, regulatory and business milestones, identify risks early and develop mitigation plans within the team's scope

+ Partner with Compliance and other functional teams to address findings and ensure corrective actions are implemented

+ Reinforce disciplined documentation, version control and evidence retention across team processes

Improve Team Operations

+ Use performance, quality and workflow data to identify opportunities to improve accuracy, cycle time, capacity and productivity

+ Lead changes that improve team processes, tools and ways of working

+ Identify opportunities to standardize or automate repeatable work while maintaining appropriate quality and regulatory controls

+ Conduct root-cause analysis on recurring defects or process breakdowns and implement sustainable corrective actions

+ Establish practical metrics and operating routines that give the team and leadership visibility into workload, quality, risks and delivery performance

+ Share lessons learned and effective practices across the team and regional portfolio partners

What Success Looks Like

+ Lead the team well. Set clear expectations, provide regular and useful feedback, address performance issues and create meaningful development opportunities.

+ Deliver with quality. Maintain strong standards for product accuracy, validation and regulatory deliverables while minimizing defects and avoidable rework.

+ Be a reliable shared-service partner. Provide regional Product Management teams with consistent, responsive support and clear visibility into priorities, capacity and delivery.

+ Prioritize effectively. Balance competing portfolio needs, regulatory deadlines and available resources and adjust quickly when priorities change.

+ Manage risk proactively. Identify issues early, assess downstream impacts, implement mitigation within the team's authority and escalate appropriately when broader decisions are required.

+ Use sound judgment. Make thoughtful resource, workflow and tactical operating decisions, particularly during periods of compressed timelines.

+ Improve how the team works. Use data, quality results and root-cause analysis to simplify work, strengthen controls and improve performance over time.

+ Communicate clearly. Provide concise, timely updates on delivery, capacity, risks and issues to Product leaders and cross-functional partners.

+ Lead through change. Create clarity and maintain team engagement and execution when priorities, requirements or business conditions shift.

How You'll Lead

How you achieve results matters as much as ...

Apply Externally

Jobs

Manager, Insurance Product Management

Summary

You Need a MO Jobs Account First

Jobs

Jobs

Manager, Insurance Product Management

Summary

Do You Have a MO Jobs Account?

First, Let's Find Your MO Jobs Account

Create an Account to Apply

You Need a MO Jobs Account First

HireMO Terms of Use

1. Acceptance and Changes

2. A No-Cost Public Workforce Service

3. Eligibility, Youth, and Authority

4. Accounts and Security

5. Accuracy Attestation and Program Information

6. Job Seeker Terms

7. Employer Terms

8. Assessments and Matching

9. Artificial Intelligence Features

10. Public Records and Required Notices

11. User Content and Permissions

12. Acceptable Use

13. Intellectual Property and Government Marks

14. Other Users and Third-Party Services

15. Electronic Communications

16. Suspension, Termination, and Records

17. Disclaimers

18. Limitation of Liability and Sovereign Immunity

19. Employer Indemnification

20. Governing Law and General Terms

21. Contact, Accessibility, and Complaints