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The Opportunity

As the EBO Deputy Leader - Enablement & Transformation, you will report directly to the Enterprise Business Office (EBO) Leader and serve as the EBO Leader's designated deputy and a senior member of the EBO leadership team. You will share responsibility for the strategic direction, integrated execution, and overall effectiveness of the EBO, acting with delegated authority across the full EBO portfolio and providing leadership continuity in the EBO Leader's absence.

Alongside this enterprise mandate, you will lead the EBO's horizontal enablement capabilities: methods and governance, business intelligence and analytics, Technology / Enterprise Business Management (TBM / EBM) governance and product costing, and the EBO's shared operational services of Resource Management, Software Asset Management, and Source 2 Pay Operations, each led through its own team leader. These capabilities support both technology and non-technology functions across the enterprise. You will partner with Technology, Finance, Procurement, Independence, Supplier Risk Assurance, Vendor Ecosystem Management (VEMO), and business leaders to establish common ways of working, drive AI-enabled transformation, strengthen financial and operational transparency, and enable data-driven decisions.

The successful candidate will combine enterprise vision, operational discipline, and executive influence to integrate the EBO into a cohesive, scalable business office that delivers measurable value to the organizations it serves.

Key Responsibilities

Deputy Leadership & EBO Integration

+ Act as the EBO Leader's designated deputy, exercising delegated decision authority, resolving issues within agreed parameters, escalating only matters that require the EBO Leader's direct engagement, and providing leadership continuity across the EBO when required.

+ Partner with the EBO Leader to shape EBO strategy, operating priorities, investment decisions, organizational design, and the evolution of the EBO operating model.

+ Represent the EBO Leader in senior leadership forums, governance bodies, and stakeholder engagements, making decisions and securing commitments on the EBO's behalf.

+ Align priorities across the EBO leadership team, resolve cross-functional dependencies and competing demands, and ensure decisions translate into clear ownership and measurable outcomes.

+ Lead the EBO management rhythm, including leadership agendas, performance reviews, risk and dependency management, and decision tracking and follow-through.

+ Maintain an enterprise-wide view of EBO performance, financial position, capacity, talent, risks, and stakeholder commitments, providing the EBO Leader with clear options, recommendations, and trade-offs.

Enterprise Methods, Governance & Transformation

+ Establish and govern the methods, standards, processes, and operating frameworks that enable the EBO and the functions it supports to operate consistently, efficiently, and at scale.

+ Define decision rights, controls, escalation paths, and service delivery standards that drive transparent and accountable execution.

+ Drive process standardization, simplification, and automation across the EBO and the functions it supports.

+ Sponsor and govern operational transformation and AI-enabled process improvement, from opportunity identification through sustained adoption.

+ Lead organizational change and the adoption of new processes, tools, governance models, and ways of working.

+ Ensure EBO methods, platforms, and governance support both technology and non-technology functions, enabling consistent planning, resource management, and financial transparency across the enterprise.

+ Continuously assess the performance of EBO shared services, including Resource Management, Software Asset Management, and Source 2 Pay Operations, and identify opportunities to improve efficiency, scalability, stakeholder experience, and business outcomes.

Business Intelligence, Data Governance & Analytics

+ Define and execute the strategy for business intelligence, analytics, reporting, and data governance across the EBO and the functions it supports.

+ Ensure data quality, consistency, accessibility, security, and stewardship through effective governance practices and controls.

+ Lead the delivery of reporting, dashboards, and analytical capabilities that give leadership and service owners actionable insight, underpinned by common reporting standards.

+ Define and report the key performance indicators that measure EBO effectiveness, service performance, value realization, and strategic outcomes.

+ Promote data literacy, accountability, and fact-based decision-making across the EBO and its stakeholders.

Technology / Enterprise Business Management Governance

+ Govern the TBM / EBM capability and associated methodologies, ensuring transparency, consistency, and sustainability across technology and business operations.

+ Provide strategic leadership for the Apptio platform, including governance, roadmap prioritization, controls, and adoption across technology and non-technology functions.

+ Define and maintain standardized product and service costing methodologies in collaboration with Finance, Technology, product and service owners, and business stakeholders.

+ Oversee cost, consumption, and chargeback reporting, providing insight into cost drivers, financial trends, and business value to inform product, service, and investment decisions.

Resource Management

+ Provide executive leadership for the Resource Management team through its team leader, setting direction, priorities, and performance expectations.

+ Establish enterprise resource management practices for capacity planning, demand management, workforce optimization, and prioritization, applied consistently across EBO functions.

+ Improve visibility into resource allocation, capacity, and utilization to support workforce planning and strategic investment decisions.

+ Identify and address resource constraints, dependencies, and emerging capability needs in support of EBO priorities.

Software Asset Management

+ Provide executive leadership for the Software Asset Management (SAM) team through its team leader, ensuring specialized licensing services for product owners, budget owners, VEMO, and Procurement across the functions the EBO supports (currently CT, ET, and Information Security).

+ Govern standard SAM processes and operating models, including license portal administration, license re-harvesting, user surveys, and cost recovery.

+ Drive proactive identification of license optimization opportunities, cost savings, compliance gaps, and risks to maximize software contract value.

+ Oversee vendor audit readiness and defense, including contractual risk assessment, evidence gathering, and alignment with the Global Contract Office (GCO), Supply Chain Services (SCS), and other stakehold...

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