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Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary

The Lead Business Analyst is a senior individual contributor and functional lead on the Resort Application Development (RAD) Marketing & Finance (MarFin) team. MarFin supports the applications behind season pass and lift ticket sales, payments, pass campaigns (Auto-Renew, Final Pay), Mountain Money, pass partnerships and the financial data that flows to Accounting.

You will be the primary link between business stakeholders, operations and technology partners. You will keep these applications, their integrations and their data stable and performing, and keep them improving. You will move between business analysis, quality assurance and production support as priorities shift. You will also be the team's quality champion and a mentor to other analysts.

The team owns production support, incident response, enhancement delivery, technical debt reduction, modernization and performance work for systems that front-line resort operations depend on. Success requires strong leadership and communication, technical depth, and comfort balancing planned work with unplanned production issues.

Job Specifications:

+ Starting Wage: $89,348.00 - $127,640.00 + Annual Bonus

+ Employment Type: Year Round

+ Shift Type: Full Time

+ Minimum Age: At least 18 years of age

+ Housing Availability: No

Job Responsibilities:

+ Lead the team day to day: Run the daily stand-up, help organize and prioritize the team's workload, and lead technical working sessions with the group. Mentor and coach Business Analysts and QA Analysts, set and model best practices, and act as a trusted advisor and subject matter expert for MarFin applications. (This is a functional lead role with no direct reports.)

+ Own production support and incidents: Lead triage, troubleshooting, root cause analysis and stakeholder communication. Take part in the on-call rotation. Use SQL extensively to investigate issues, analyze data anomalies and validate fixes.

+ Deliver enhancements: Gather and document requirements, write and refine Jira stories with clear acceptance criteria, and help prioritize the backlog with business and IT partners.

+ Analyze integrations and systems: Trace behavior across databases, APIs, integration platforms and batch jobs, in both legacy and cloud-hosted environments. Support deployment and configuration activities.

+ Champion quality: Plan and perform QA, UAT and regression testing, validate releases in production, and run stakeholder demos.

+ Support batch, reporting and data operations: Support scheduled jobs, ETL, reporting, reconciliations and financial data investigations.

+ Drive continuous improvement: Identify and lead work that improves stability, performance and automation and that reduces technical debt.

Job Requirements:

+ Advanced SQL: writing queries, reading stored procedures & troubleshooting scripts, and analyzing data in relational databases (SQL Server preferred).

+ Bachelor's degree in Information Systems, Computer Science or a related field, or equivalent practical experience.

+ 5+ years of experience as a Business, Systems or Application Analyst.

+ Experience leading production support and incident resolution for enterprise applications.

+ Ability to analyze behavior across databases, integrations, APIs and cloud-hosted services.

+ Strong experience gathering, documenting and refining business and functional requirements.

+ Experience with QA, regression and user acceptance testing.

+ Solid understanding of the SDLC and Agile delivery.

+ Exceptional written and verbal communication with technical and non-technical audiences.

+ Hands-on experience with:

+ SQL Server Management Studio (SSMS)

+ API testing tools such as Postman

+ Scheduling and ETL tools such as ActiveBatch or SSIS

+ SSRS or similar reporting tools

+ Monitoring and observability tools such as Dynatrace or Splunk

+ Jira and Confluence

Nice to Have :

+ Experience with point-of-sale, payments, retail, hospitality or resort systems.

+ Ability to read C#/.NET code to support investigation.

+ Experience with Microsoft Azure or other cloud platforms.

+ Exposure to release tooling such as Octopus Deploy and LaunchDarkly (feature flags).

+ Knowledge of PCI and SOX compliance.

+ Experience automated test cases.

+ Familiarity with integration platforms such as SnapLogic, MuleSoft or Boomi.

+ Experience applying AI, process automation or intelligent workflows to improve operations.

Key Competencies

+ Leadership and mentoring: running stand-ups, organizing workload and facilitating technical sessions

+ Clear communication with technical and non-technical audiences

+ Complex problem solving and analytical thinking

+ Adaptability, prioritization and time management

+ Comfort with ambiguity

+ Resilience and a solution focus during production incidents

+ Self-starter with a growth mindset and curiosity about new technology, AI and automation

The expected Total Compensation for this role is $89,348.00 - $127,640.00 + Annual Bonus. Individual compensation decisions are based on a variety of factors.

Job Benefits

+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

+ MORE employee discounts on lodging, food, gear, and mountain shuttles

+ 401(k) Retirement Plan

+ Employee Assistance Program

+ Excellent training and professional development

Full Time roles are eligible for the above, plus:

+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

+ Free ski passes for dependents

+ Critical Illness and Accident plans

Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change a...

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Lead Business Analyst - Marketing & Finance Applications

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Lead Business Analyst - Marketing & Finance Applications