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Fraud Associate I

Position Description

CGI Federal is looking for experienced Fraud Associate I to support the Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required.

Your future duties and responsibilities

- With oversight from the Government Fraud Program Manager (FPM), the Fraud Associate Level I will perform administrative work and data analysis in support of the Fraud Program Office and other duties as assigned. Anticipated tasks include, but are not limited to, the following:

- Read rapidly from both paper and a computer terminal

- Liaise with other DOS agencies and other USG agencies while performing daily duties

- Assist in processing applications referred to the FPM by Passport Specialists and Acceptance Agents

- Process initial fraud case paperwork, enter data, perform quality control reviews of data entered

- Process fraud case paperwork, including: scan fraud cases, enter or update applicant information into National Fraud Database (ECAS), PLOTS, Travel Document Issuance System (TDIS), and other databases; determine the appropriate Class category; perform quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint)

- Complete pre-formatted letters (addressing a variety of deficiencies) to Passport applicants whose files have been referred to the FPM office, proofread correspondence, correct and deficiencies

- Assist in verifying vital records and other public records

- Perform telephone and written inquiries concerning pending applications for FPM and team members

- Assist in preparing Passport fraud detection training materials

- Retrieve mail, file requests, or other information from other DOS offices

- Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with Passport files

- Maintain paper and electronic file libraries

- Assist in training other Fraud Associate Level I's and maintain training materials

- Assist in process improvement

Required qualifications to be successful in this role:

- Ability to multi-task while paying attention to detail and accuracy

- Ability to quickly assimilate information, analyze facts, and accurately report to management

- Possess comprehensive writing skills, ability to proofread correspondence, convey ambiguities, and correct deficiencies

- Good hand-eye coordination

- Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures

- Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening/sending mail, stacking, shredding, packing/moving/stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading

- Ability to work in one place and traverse the office on a continuing basis

- Ability to provide basic customer service skills

- Ability to operate desktop and industrial sized scanners

- Capable of doing repetitive functions such as lifting, sitting, reaching, twisting, sealing envelopes, and filing.

- Standing in the public waiting area of the agency, while assisting the internal and external customer and general public. You may be required to stand for a minimum of 6 hours, but not to exceed 12 hours in a given day based upon scheduling requirements.

- Ability to work as triage helper in managing the public in an orderly manner.

- Ability to move up to 45 lbs

- Ability to work in inclement weather conditions, as requested by our government customer.

Required qualifications to be successful in this role

- HS diploma (Bachelor's Degree is preferred)

- Three (3) years of general office experience

- Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook

- One (1) year experience as a Support Associate Level II (preferred)

Hourly Rate: $21.94/hour

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level, relevant experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

401(k) Plan and Profit Participation for eligible professionals

Additional benefits determined by your Service Contract Act:

Paid Time Off (PTO)

Paid Federal Holidays

Health & Welfare Benefits

\#PassportUS

\#CGIFederalJob

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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need t...

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