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Our Purpose

_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Manager, Site Reliability Engineering

Who is Mastercard?

At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.

About the Role

The Business Operations (Biz Ops) team is seeking a Business Operations Engineer.

The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As Business Operations Engineers we support platform stability through monitoring. We support software run principals that includes change implementation, operational design, automation, monitoring that leads to fault-tolerant, scalable products.

We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.

Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

All About the Program You Support: (Optional - Example Program Introduction)

Mastercard Send powers a faster, better, smarter way to send money domestic. This positions Mastercard to displace cash by creating simpler and more secure ways to transact for everyone, everywhere via fast, secure, and other innovative solutions.

Team Specific Skills:

It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all these aspects of the role:

- Operational Readiness Architect:

o Serve as the primary contact responsible for the overall application health, performance, and capacity.

o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.

o Increase automation and tooling to reduce toil and manual intervention.

o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement.

o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.

o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.

o Experience in Monitoring tools such as Splunk, Dynatrace

o Understanding of client-server relationships, Network concepts, Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps), logging and monitoring tools, high availability, and business continuity planning

Responsible for ensuring the effective management and utilization of data across the organization.

Establishes and enforces policies and standards for information governance to maintain data integrity, security, and compliance with regulatory requirements.

Conducts data management practices to optimize data quality and accessibility, enabling informed decision-making.

Drives data strategy initiatives to align data efforts with business objectives, leveraging data as a strategic asset to enhance operational efficiency and customer engagement.

Role Qualifications

The ideal candidate will have experience in many of these areas:

- BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.

- Coding or scripting exposure.

- Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.

- Basic to intermediate level of understanding of algorithms, data structures, scripting, pipeline management, and software design

- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

- Interest in designing, analysing, and troubleshooting large-scale distributed systems.

- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.

- Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.

- Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect ...

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