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CSD is a senior leader responsible for the end-to-end delivery of infrastructure managed services across a portfolio of enterprise clients. Operating across the full infrastructure stack - hybrid cloud, on-premises, network, security, and end-user computing - the SDM serves as the primary executive relationship owner, ensuring contractual SLAs are met, operational excellence is sustained, and client satisfaction drives organic growth. This role combines strategic account leadership with operational governance, requiring a leader who is equally comfortable in a boardroom presenting quarterly business reviews and, on the floor, driving incident resolution with technical teams Additionally, you have the communication and people skills to inspire teams to bring their A-game.

The Work:

Client Relationship & Account Governance

+ Serve as the senior point of accountability one or more enterprise client accounts across the managed services portfolio.

+ Lead Executive Business Reviews (EBRs) and Quarterly Service Reviews (QSRs), presenting performance data, risks, and improvement roadmaps.

+ Build trusted advisor relationships with C-level and senior stakeholders (CIO, CTO, CISO) to understand evolving business priorities.

+ Proactively identify upsell and cross-sell opportunities in alignment with account and sales teams.

Service Delivery & SLA Management

+ Own end-to-end delivery accountability across hybrid cloud & on-premises, network & and end-user computing services.

+ Ensure consistent achievement of contractual SLAs, OLAs, and KPIs; drive root cause analysis and remediation for chronic underperformance.

+ Oversee the ITIL-aligned service management lifecycle including Incident, Problem, Change, and Capacity Management.

+ Partner with NOC, SOC, and infrastructure operations teams to ensure 24x7 service continuity.

Operational Excellence & Continuous Improvement

+ Define and drive service improvement plans (SIPs) aligned to client outcomes and MSP profitability targets.

+ Champion automation and tooling initiatives to reduce MTTR, manual effort, and cost-to-serve.

+ Monitor operational dashboards and reporting; translate data into actionable insights for both client and internal audiences.

Financial Management

+ Own the P&L for assigned client accounts; manage revenue recognition, margin, and cost optimization.

+ Forecast and manage workforce, licensing, and infrastructure costs in line with contractual commitments.

+ Identify out-of-scope activity and lead commercial conversations around contract amendments and renewals.

People & Vendor Leadership

+ Lead a multi-disciplinary delivery team of engineers, analysts, and coordinators (direct and matrix) across the globe.

+ Set performance objectives, conduct reviews, and build a culture of accountability and continuous learning.

+ Manage third-party subcontractors and OEM/vendor relationships to ensure integrated service quality.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements

Required Skills:

+ Minimum 10+ years in IT infrastructure operations or managed services, with at least 5 years in a client-facing service delivery leadership role.

+ Minimum 5+ years experience managing full-stack infrastructure environments: hybrid cloud (Azure / AWS / GCP), on-prem data center, network and EUC.

+ Minimum 5+ years experience managing multi-million-dollar client accounts and P&L ownership within an MSP or outsourcing environment.

+ Minimum 2+ years experience leading geographically distributed and cross-functional teams in a 24x7 operational model.

+ Minimum 2+ years experience with infrastructure monitoring, observability platforms (Dynatrace, Datadog, SolarWinds), and automation tooling (Ansible, Terraform).

+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)

Bonus Points If:

+ Proficiency in Cloud technologies (AWS, Azure, GCP)

+ ITIL v4 Foundation or above

+ Experience in the Resources Industry, specifically in Energy (Oil and Gas)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/10/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $132,500 to $302,400

Colorado $132,500 to $261,300

Connecticut $132,500 to $261,300

District of Columbia $141,100 to $278,200

Illinois $122,700 to $261,300

Maine $112,900 to $222,500

Maryland $132,500 to $261,300

Massachusetts $132,500 to $278,200

Minnesota $132,500 to $261,300

New York $122,700 to $302,400

New Jersey $141,100 to $302,400

Ohio $122,700 to $241,900

Virginia $122,700 to $278,200

Washington $141,100 to $278,200

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender ...

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Client Service Delivery Senior Manager - Infrastructure

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