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World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why Join the Internal WWT IT Team?

The Internal WWT IT team serves as the backbone of the company's technology ecosystem. We design, build, and operate platforms that power WWT's internal applications and engineering teams across the enterprise. Our work enables secure, scalable, and highly automated delivery of software and services that directly support the company's strategic objectives.

Joining this team means working on foundational technology that matters-shared platforms, developer tooling, and automation that WWT depends on every day. You'll be part of a collaborative, forward-looking engineering culture where ownership, innovation, and continuous improvement are expected and encouraged.

Why Join the INFOPS Application Development Team?

The INFOPS Application Development team operates within WWT's Internal IT Platform Engineering organization and focuses on enabling developers. The team builds and evolvesplatforms, workflows, and automation that allow application teams to safely and efficiently self-service infrastructure, deployments, and integrations.

Our work emphasizes Platform Engineering best practices, Infrastructure as Code, GitOps, and automation. As the organization continues to mature, the team is also evolving toward AI-native engineering, incorporating intelligent automation and AI-assisted workflows to reduce operational toil, improve reliability, and accelerate delivery across the software development lifecycle.

This role is ideal for engineers who enjoy building leverage-creating systems and patterns that multiply the effectiveness of developers and other engineers-and who want to have a direct, visible impact on how modern engineering practices scale across the company.

What Will You Be Doing?

As an Engineer on the INFOPS Application Development team, you will play a key role in

designing, building, and operating the platforms that support WWT's Prototype Platform. This position blends hands-on technical execution with platform ownership, automation, and close collaboration with citizen application developers of varying stakeholders across the business and partner engineering teams.

You will help design, build, and maintain a hybrid platform environment, integrating on-premises infrastructure with cloud services. A core responsibility of this role is owning and evolving the Red Hat OpenShift Container Platform specific to the WWT Prototype Platform, including configuration, lifecycle management, and process refinement.

You will design, write, and maintain GitOps-driven CI/CD pipelines that automate application delivery to Kubernetes platforms. This includes deploying and operating distributed applications using Helm charts, developing and maintaining Kubernetes operators where appropriate, and continuously improving delivery workflows through automation and standardization. The role also includes ownership and operational responsibility for shared platforms that stateful applications depend on, such as MongoDB, PostgreSQL, Redis, and similar services. This includes lifecycle management, monitoring, troubleshooting, and ensuring platform reliability and availability.

You will build and maintain automation, self-service workflows, and platform capabilities that reduce manual effort and remove common bottlenecks. You will work closely with customers across the business, including C level, to understand requirements and engineer scalable, repeatable solutions aligned to business needs. You will collaborate with partner engineering teams across WWT to align standards and drive efficiencies.

Operational excellence is a key expectation. You will monitor platform performance and

availability, proactively identify and remediate issues, troubleshoot complex incidents, and

participate in an on-call rotation and scheduled maintenance windows, and regularly work a dynamic support ticket queue every day. Clear documentation, strong communication, and the ability to balance project delivery with operational responsibilities are essential to success in this role.

You are expected to actively participate in agile practices, including daily stand-ups, planning sessions, retrospectives, and ideation workshops, while contributing to continuous improvement across the team.

Responsibilities:

+ Manage and maintain Kyverno admission policies across development, test, and production environments; update image verification policies, registry allow-lists, and pod security constraints based on security requirements and operational learnings

+ Administer secrets management platform; maintain policy frameworks, help teams configure and rotate secrets, and resolve credential injection failures and compliance violations

+ Create and maintain Grafana dashboards and alerts tracking cluster health, resource utilization, pod scheduling, deployment throughput, and pipeline performance

+ Analyze Splunk logs and observability data to identify performance bottlenecks, resource contention, and OpenShift cluster scaling opportunities; implement optimization changes (scaling policies, resource requests, queue tuning, quota management) and partner with the Infrastructure team on capacity planning recommendations (Infrastructure owns cluster management, but you drive observability-based improvements)

+ Monitor and optimize GitHub Actions runner performance; maintain runner pools across multiple scale sets, diagnose queue buildup and job failures, implement capacity improvements

+ Debug and improve ArgoCD and Codefresh pipeline reliability; trace deployment failures from CI through GitOps sync, resolve race conditions, and enhance pipeline architecture based on user patterns

+ Maintain technical runbooks and troubleshooting guides for common platform issues (policy blocks, deploy...

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