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Title and Summary

Director, Product Experience Design

Overview

We are seeking a talented User Experience Design Subject Matter Expert to support the evolution of our enterprise Product Onboarding Strategy, helping deliver intuitive, consistent, and user-centered onboarding experiences across our product portfolio.

In this role, you will work closely with Product, Engineering, and cross-functional partners to design and refine onboarding experiences across key capabilities such as configuration, enablement, testing, and workflows. You will play a critical role in translating onboarding strategy into practical, high-quality user experiences that improve usability, reduce friction, and drive faster adoption.

As part of a broader experience-led shift, you will help bring consistency and clarity to onboarding journeys, contributing to reusable design patterns and ensuring that user needs are reflected in product decisions and delivery.

Role Details

As the User Experience Design SME, you will design and deliver user experiences across Product Onboarding capabilities, helping translate complex workflows into clear, intuitive user journeys. You will work across platforms such as Settings, SCM, ODT, and Product Express to create user flows, interaction models, and design artifacts that improve usability and align with established experience principles. Your focus will be on executing high-quality design solutions that simplify onboarding tasks and enhance the end-to-end user experience.

You will partner closely with Product Managers, TPMs, and Engineering teams to support design efforts from concept through delivery. This includes contributing to requirements through user journeys, wireframes, and prototypes, ensuring that user needs are represented and design decisions are grounded in usability best practices. You will collaborate with cross-functional stakeholders to ensure alignment between business goals, technical feasibility, and user experience outcomes.

In this role, you will contribute to driving consistency across onboarding experiences by applying and extending existing design patterns, frameworks, and standards. You will help reduce fragmentation by aligning to shared UX principles and ensuring that designs are cohesive across products and touchpoints, while still meeting the needs of specific use cases.

You will also support the incorporation of customer and user feedback into design decisions. This includes participating in user research, usability testing, and feedback analysis to identify pain points and opportunities for improvement. You will use these insights to refine designs and improve the overall usability, accessibility, and effectiveness of onboarding experiences.

Finally, you will contribute to design quality and governance by participating in design reviews, ensuring adherence to UX standards and best practices, and providing input to improve design consistency and usability. You will work collaboratively with more senior designers and stakeholders to ensure that delivered solutions align with the intended user experience and meet quality expectations.

All About You

- User Experience Design Expertise

○ Solid experience designing user experiences for digital products or platforms

○ Ability to create user flows, wireframes, prototypes, and interaction designs

○ Strong understanding of usability principles and human-centered design approaches

- Execution & Delivery Focus

○ Experience delivering end-to-end design solutions for features or mid-sized initiatives

○ Ability to translate requirements into clear, actionable design artifacts

○ Comfortable iterating based on feedback and evolving requirements

- Collaboration & Stakeholder Engagement

○ Proven ability to work effectively with Product, Engineering, and cross-functional teams

○ Strong communication skills with the ability to articulate design decisions and rationale

○ Ability to align design solutions with business goals and technical constraints

- User-Centered Mindset

○ Experience incorporating user research, feedback, and usability insights into design decisions

○ Passion for improving usability, reducing friction, and enhancing overall experience quality

○ Focus on designing intuitive experiences that support user efficiency and effectiveness

- Consistency & Systems Thinking (Developing)

○ Experience applying design standards, patterns, and frameworks

○ Ability to contribute to reusable design approaches and scalable solutions

○ Awareness of how individual features fit into broader end-to-end user journeys

- Quality & Continuous Improvement

○ Strong attention to detail across interaction design, usability, and accessibility

○ Experience participating in design reviews and incorporating feedback

○ Commitment to continuous learning and improving design craft

- Preferred Experience

○ Experience with onboarding, workflow design, or enterprise tools

○ Familiarity with design systems and component-based design

○ Exposure to enterprise platforms or complex user workflows (a plus)

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

+ Abide by Mastercard's security policies and practices;

+ Ensure the confidentiality and integrity of the information being accessed;

+ Report any suspected information security violation or breach, and

+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an a...

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