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Job Description

As an Agentic Adoption Leader at Oracle, you will lead complex, cross-functional adoption initiatives for Oracle Healthcare AI Agents within the Customer Success organization. This role operates with a high level of ownership and accountability and is responsible for defining program strategy, driving execution, and delivering measurable adoption plans and customer outcomes at scale.

You will serve as a strategic connector between Product Management, Consulting, Sales, and Customer Success Managers (CSMs), ensuring alignment from product readiness through post-sale adoption, expansion, and renewals. You will build the customer journey from onboarding through activation and beyond to set the customer up for success. You will also be accountable for building the adoption plans, key metrics with product and the Value Realization team, to measure successful adoption and value realization. Acting as the program owner, you will define and operationalize scalable adoption frameworks, strategic programs, processes, and playbooks that enable CSMs to communicate and drive customer adoption consistently across U.S. and global healthcare markets.

This role is accountable for analyzing customer adoption data, identifying systemic gaps, and translating insights into actionable programs that improve engagement and value realization. You will influence roadmap alignment, onboarding approaches, and enablement strategies by partnering closely with Product and Customer Success leadership.

The Agentic Adoption Leader directly impacts customer satisfaction, renewal and expansion performance, and long-term revenue growth by scaling adoption across a growing portfolio of AI-powered healthcare solutions. This role plays a critical part in enabling the Customer Success organization to deliver repeatable, referenceable success and to support Oracle's strategic objectives in healthcare AI.

This strategic position is critical to ensure Oracle customers achieve maximum value from their investments in AI Agents, driving customer satisfaction, renewals, and revenue growth.

About the business

The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health's solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales.

CUSTOMER SUCCESS

We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos.

PRODUCT SUCCESS

We demonstrate the art of the possible across Oracle Health's unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).

CONSULTING/IMPLEMENTOR SUCCESS

We work with consulting to ensure delivery and go-live success is the gateway to customer success.

GTM SUCCESS

We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health's Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.

Responsibilities

Key Responsibilities:

+ Lead the Oracle Healthcare AI Agents Adoption Program and strategy for both new and existing healthcare customers, driving adoption across pilot, testing, and post-sale phases.

+ Own and drive cross-functional adoption initiatives, partnering with Product, Consulting, Sales, and Customer Success to develop scalable programs, processes, and playbooks.

+ Leverage customer data, insights, and CSM feedback to design targeted strategies that improve adoption, operational efficiency, and customer satisfaction.

+ Act as a primary liaison between Customer Success, Value Realization Analytics and Product teams, ensuring a continuous feedback loop that informs product enhancements and adoption improvements.

+ Drive customer engagement to ensure high levels of AI Agent integration and utilization, supporting renewals, expansions, and long-term value realization.

+ Pilot, measure, and scale initiatives that increase product adoption, renewal rates, and customer satisfaction.

+ Tailor adoption strategies to meet U.S. healthcare market requirements, while supporting global adoption across diverse regions.

+ Define and track KPIs, success metrics, and milestones related to onboarding, adoption, and program effectiveness, report progress and insights to leadership.

+ Design and lead the rollout of new AI Agents, features, and process improvements across the Customer Success organization.

+ Coordinate training, enablement, and communications for internal teams and customers to support successful adoption.

+ Proactively identify risks, dependencies, and blockers, and lead mitigation efforts through strong problem-solving and stakeholder communication.

+ Partner with Product Managers and Customer Success leadership to align on strategic priorities and translate them into executable, outcome-driven adoption initiatives.

Qualifications and Skills:

+ 6+ years of experience in Program Management, Customer Success, Product Operations, or Adoption-focused roles within a technology company; healthcare industry experience strongly preferred.

+ Experience with AI Agents and Models in SaaS delivery models is strongly preferred.

+ Proven track record of leading cross-functional programs or initiatives that drive customer adoption, engagement, and measurable business outcomes.

+ Strong knowledge of the U.S. healthcare market and regulatory environment is highly desirable.

+ Demonstrated ability to design, implement, and scale adoption and engagement programs across customer lifecycles.

+ Experience supporting or scaling AI-powered or SaaS solutions is highly desirable.

+ Strong analytical and decision-making skills, with experience leveraging customer data, metrics, and KPIs to drive outcomes and inform strategy.

+ Excellent communication, collaboration, and stakeholder management skills, with the ability to influence and drive alignment across technical and non-technical teams.

+ Ability to manage multiple complex initiatives in a fast-paced, evolving environment.

+ Experience supporting global programs and adapting strategies for non-U.S. markets is a plus.

+ Bachelor's degree required; MBA or equivalent experience is a plus.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

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