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Job ID #78904 Wolters Kluwer

Manager, Account & Relationship Management - Regional Director, Nursing Education Field Sales - Remote GA or FL

Jefferson City, MO
description

Summary

LOCATION: Remote home based and residing in Atlanta, Georgia metro or residing in larger cities in Florida such as Orlando or Fort Lauderdale to support regular, in-person customer visits throughout the territory.

This is a field-based sales position serving colleges and universities with nursing programs across a defined geographic territory.

OVERVIEW

The Regional Director, Nursing Education Field Sales leads a team of field-based sales professionals responsible for driving revenue growth, expanding institutional partnerships, and improving customer outcomes across an assigned region. This leader develops and executes regional sales strategy; coaches the team to achieve revenue, pipeline, and adoption goals; and builds senior-level relationships with nursing faculty, program directors, deans, administrators, and other academic decision-makers. The role requires strong leadership, disciplined execution, accurate forecasting, and effective collaboration with enterprise accounts, implementation, training, marketing, product, and customer success teams.

R ESPONSIBILITIES

+ Develop and execute a regional sales plan aligned with company revenue, growth, retention, and market-share objectives.

+ Lead, coach, and develop field sales representatives through regular field travel, account reviews, pipeline reviews, and performance discussions.

+ Establish clear expectations, territory priorities, and accountability for prospecting, opportunity advancement, adoption growth, implementation readiness, and customer retention.

+ Build and maintain executive-level relationships with nursing program leaders, faculty, administrators, and institutional stakeholders.

+ Guide the team in selling consultatively across the curriculum, connecting educational solutions to program goals, student outcomes, faculty needs, and institutional priorities.

+ Ensure opportunities, activities, forecasts, contacts, and account plans are complete and accurate in the customer relationship management system.

+ Monitor regional performance, identify risks and opportunities, and implement timely action plans to close gaps.

+ Partner with enterprise account managers and other sales leaders to coordinate account strategy, clarify ownership, and deliver a consistent customer experience.

+ Collaborate with marketing, product, training, implementation, and customer success teams to support effective positioning, adoption, onboarding, and ongoing use.

+ Provide competitive and market intelligence, including emerging customer needs, competitor activity, product feedback, and regional trends.

+ Recruit, onboard, retain, and develop a high-performing, inclusive sales team.

+ Manage regional travel and expenses responsibly and in accordance with company policy.

+ Represent the organization at customer meetings, conferences, industry events, and internal leadership meetings.

QUALIFICATIONS

Education: Bachelor's degree or equivalent combination of education and relevant experience.

Required Experience:

+ 5+ years of experience in field sales, account management, or business development, including at least 2+ years of experience leading sales professionals.

+ Demonstrated success achieving revenue and growth goals in a complex, consultative sales environment.

+ Experience managing a sales pipeline, forecasting accurately, and using a customer relationship management platform to drive execution.

+ Ability to travel regularly throughout the assigned region and attend national meetings as required.

Preferred Qualifications

+ Experience in nursing education, higher education, educational publishing, healthcare education, or education technology.

+ Knowledge of curriculum-wide solutions, assessment and testing products, digital courseware, and implementation requirements.

+ Experience leading a geographically dispersed field sales team.

+ Established relationships with nursing education leaders or professional associations.

+ Advanced degree in business, education, nursing, or a related field.

Measures of Success

+ Achievement of regional revenue, growth, retention, and market-share goals.

+ Healthy pipeline coverage, accurate forecasting, and consistent sales-process execution.

+ Growth in strategic institutional and curriculum-level partnerships.

+ Effective customer onboarding, adoption, and long-term account health.

+ Improved team capability, productivity, engagement, and retention.

+ Strong cross-functional alignment and timely resolution of customer issues.

Skills and Competencies

+ Sales leadership: Ability to set direction, translate strategy into action, and hold the team accountable for measurable results.

+ Coaching and talent development: Skill in observing performance, delivering clear feedback, building capability, and addressing performance gaps promptly.

+ Strategic account planning: Ability to assess complex institutions, identify decision-makers, prioritize opportunities, and coordinate resources.

+ Consultative selling: Strong discovery, presentation, negotiation, objection-handling, and closing skills.

+ Nursing education acumen: Understanding of nursing programs, curriculum needs, faculty workflows, student success priorities, accreditation considerations, and educational technology.

+ Business and financial acumen: Ability to interpret performance data, evaluate return on investment, manage regional resources, and make sound commercial decisions.

+ Pipeline and forecast discipline: Strong attention to data quality, opportunity progression, probability, timing, and risk.

+ Executive communication: Clear, concise, and credible written and verbal communication with customers, team members, and senior leaders.

+ Cross-functional collaboration: Ability to establish role clarity, align stakeholders, resolve issues, and maintain shared accountability for customer outcomes.

+ Change leadership: Ability to lead teams through evolving products, technology, processes, territories, and market conditions.

+ Customer focus: Commitment to responsive service, effective implementation, long-term partnerships, and measurable customer value.

+ Organization and execution: Strong prioritization, time management, follow-through, and attention to detail in a geographically dispersed environment.

+ Digital proficiency: Confident use of CRM, virtual meeting, presentation, reporting, and productivity tools.

TRAVEL: Up to 50% or higher during key selling seasons and lower during semester breaks

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