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RELOCATION CONSULTANT 2 - REMOTE

PRIMARY FUNCTION:

The Relocation Consultant II serves as the "navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service.

MAJOR DUTIES AND RESPONSIBILITIES:

+ Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.

+ Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.

+ Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.

+ Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.

+ Ensure data integrity in all Cartus systems.

+ Maintain compliance with Cartus' corporate policies, programs, and standards.

+ Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.

+ Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions

+ Coordinate ordering, review, analysis of agent prepared BMAs and property action plans

+ Coordinate development of agents property action plan and market updates as required by specific client contracts and programs

+ Serve as an objective real estate subject matter expert and resource to internal and external customers

+ Maintain working knowledge of corporate client policy in management of critical marketing information and events

KEY DIMENSIONS:

+ Clear and concise written and verbal communication skills.

+ Customer advocacy and superior customer service skills.

+ Strategic thinker- strong judgment and decision making skills.

+ Interpersonal / Influencing skills

+ Detail oriented; ability to multitask

+ Ability to work in a team environment

+ Cultural awareness

+ Innovative and resourceful

+ Computer Literacy

+ Flexibility

+ Manage stress & pressure

+ Ability to plan and organize.

QUALIFICATIONS / SELECTION CRITERIA

+ Two years prior relocation/ real estate experience with home sale closings

+ College degree or equivalent preferred

+ Two years Customer service experience in call center environment

+ Influential verbal and written communication skills

+ Strong organizational and analytical

Cartus Corporation (https://cartus.com/en/) is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes-including nearly one third of the Fortune 100-through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.

Compass International Holdings (https://www.compassinternationalholdings.com/) is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties (https://www.atproperties.com/) , Better Homes and Gardens® Real Estate, (https://www.bhgre.com/) CENTURY 21 ®, Christie's International Real Estate (https://www.christiesrealestate.com/) , Coldwell Banker (https://www.coldwellbanker.com/) ®, Compass (https://www.compass.com) , Corcoran (https://www.corcoran.com/) ®, ERA (https://www.era.com/) ®, and Sotheby's International Realty (https://www.sothebysrealty.com) ®. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.

+ NYSE: COMP

+ 340,000 Real Estate Professionals

+ 2,000+ independently owned and operated brokerages

+ 120 countries and territories

EEO Statement: EOE including disability/veteran

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Domestic Relocation Consultant II - US Remote

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