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Road Supervisor

Transdev is seeking experienced Road Supervisors to join our team at Kansas City International Airport (KCI). The Road Supervisor oversees daily airport ground transportation services for the KCI Rental Car Contract, providing frontline leadership to assigned personnel within a workforce of approximately 25 commercial vehicle operators and eight customer service representatives. Responsibilities include staffing coordination, employee coaching and corrective instruction, service continuity, and airport stakeholder relations. During assigned shifts outside regular management hours, the supervisor serves as the designated on-site management representative, making time-sensitive operational decisions within established company policies. Formal disciplinary action remains with authorized management.

Transdev is proud to offer:

+ Competitive hourly compensation of $25.00/hr. - $31.00/hr.

Benefits include:

+ Comprehensive benefits package, including medical, dental, and vision insurance.

+ 401(k) retirement plan with company contribution.

+ Paid time off and vacation.

+ Full-time employment in a 24/7 airport transportation environment.

+ Opportunities for professional growth and career advancement.

Key Responsibilities:

+ Direct and oversee daily airport ground transportation operations, ensuring safe, efficient, and reliable shuttle service for the KCI Rental Car Contract.

+ Provide frontline operational supervision and leadership to assigned personnel within a workforce of approximately 33 employees, including commercial vehicle operators and customer service representatives, ensuring accountability, adherence to established policies, and consistent transportation service delivery.

+ Serve as the designated on-site management representative during assigned shifts outside regular management hours (Monday-Friday, 8:00 a.m.-5:00 p.m.), exercising independent judgment, directing operational activities, and making time-sensitive decisions to maintain service continuity and compliance with company policies.

+ Coordinate daily employee schedules, work assignments, and staffing resources to maintain adequate operational coverage, address unexpected absences, and ensure continuity of transportation services.

+ Conduct regular field observations, ride-along, route inspections, and operational evaluations to assess operator performance, safe driving practices, passenger service, and adherence to established procedures.

+ Monitor employee performance, attendance, workplace conduct, and compliance with established operational and safety procedures.

+ Provide employee coaching, counseling, and corrective instruction; document performance or conduct concerns; and refer matters requiring formal disciplinary action to authorized management in accordance with company policies and applicable collective bargaining agreements.

+ Assist with new-hire training, operator orientation, behind-the-wheel instruction, route familiarization, safety training, and ongoing employee development, as assigned and when appropriately qualified.

+ Support management and designated training personnel in evaluating operator readiness, identifying additional training needs, conducting refresher instruction, and documenting employee training progress and performance.

+ Participate in recruitment and hiring activities as requested, including candidate screening, interviews, qualification assessments, and providing recommendations regarding employee selection and hiring decisions. Final hiring authority remains with authorized management.

+ Provide recommendations to management regarding employee performance, continued employment, and potential disciplinary or termination decisions based on documented observations and operational needs.

+ Monitor transportation service levels, vehicle movements, route performance, and operational efficiency to ensure compliance with established client requirements.

+ Coordinate available personnel and transportation resources to address staffing shortages, service interruptions, vehicle availability concerns, and fluctuations in passenger demand.

+ Respond to operational emergencies, vehicle accidents, passenger incidents, and other circumstances affecting transportation service, coordinating appropriate responses and completing required documentation.

+ Serve as an operational liaison between Transdev, airport officials, rental car representatives, and other stakeholders, participating in client and airport meetings, addressing service-related concerns, and coordinating operational responses.

+ Address escalated passenger complaints and customer service concerns while maintaining professional relationships with airport stakeholders and the traveling public.

+ Monitor employee compliance with safety procedures, company policies, applicable DOT regulations, and established transportation operating standards.

+ Assist with accident and injury prevention initiatives, safety observations, incident investigations, and employee safety awareness activities.

+ Prepare and maintain accurate operational reports, employee performance documentation, training records, coaching documentation, and incident reports.

+ Communicate significant operational developments, staffing concerns, employee performance matters, and service disruptions to local management.

+ Assist management in identifying opportunities to improve operational efficiency, employee performance, passenger safety, training effectiveness, and service reliability.

+ Maintain the qualifications necessary to operate assigned commercial transportation vehicles and provide transportation service when required to support operational continuity.

+ Maintain accountability for assigned shift operations, ensuring appropriate communication and turnover of staffing concerns, employee performance matters, service disruptions, and other significant operational developments to incoming supervisory personnel and local management.

+ Perform additional duties as assigned.

Qualifications:

+ High school diploma or GED required.

+ Valid Class A or B Commercial Driver's License (CDL) with Passenger and Air Brake endorsements required.

+ Previous experience in transportation operations, employee supervision, dispatch, or a related operational leadership position.

+ Two to three years of transportation supervisory experience preferred.

+ Previous airport ground transportation or rental car shuttle operations experience preferred.

+ Demonstrated ability to independently oversee assigned transportation operations, supervise frontline personnel, and make timely operational decisions without direct on-site management oversight.

+ Experience with employee scheduling, performance management, coaching, corrective instruction, and workforce coordination.

+ Familiarity with commercial vehicle operations, transportation safety procedures, and applicable DOT regulations.

+ Strong organizational, problem-solving, and decision-making skills.

+ Excellent verbal, written, and interpersonal communication skills, with the ability to int...

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Road Supervisor - KCI

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