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Job Description

Learns to provide guidance to customers, under supervision. Completes assigned development tasks to learn to support optimizations (e.g. automation) of solutions and technical delivery. Learns to take ownership of basic reactive technical assistance in chosen technical specialty. Assists customers with basic installations and configuration of software products under supervision. References and contributes to customer deliverables and documentation to help customers implement solutions. Performs problem analysis with supervision, providing documented technical solutions ready for customers to implement, test, and maintain. Learns to leverage customer insights to identify new service offerings and learns to deliver presentations to build understanding of solutions.

Responsibilities

KeyResponsibilities

Technical Leadership:

-Consults written technical documentation while learning to provide guidance to

customers, under supervision.

-Develops foundational understanding of Oracle technologies, products,

services, and best practices, and relevant industry trends and advancements.

-Completes assigned development tasks to learn to support optimizations or

efficiency efforts (e.g., automation, streamlined processes, elimination of

redundant effort) under leadership.

Service Delivery:

-Learns to take ownership of basic reactive remote or onsite technical

assistance requests in chosen technical specialty as suggested by senior

colleagues.

-Assists customers with basic installations and configuration of software

products, under supervision.

-Reviews and abides by lessons learned post-project to refine approach for

technology implementation or project.

Global Customer Engagement & Education:

-Supports customer relationships by addressing technical needs and assisting in

solution delivery to meet operational goals, with guidance.

-Learns to understand product features, upgrades, and patches to be able to

provide education to customers regarding best practices for technology

stability, maintainability, upgradeability, and performance.

-Attends customer meetings to support senior colleagues in gathering technical

input, as needed.

Technical Design & Documentation:

-References and contributes to customer deliverables and documentation to help

customers implement solutions.

-Performs problem analysis and investigation, providing documented technical

solutions ready for customers to implement, test and maintain, with

supervision.

-Attends solution design reviews with senior engineers.

-Learns about design trends and existing tools to begin supporting solution

quality and maintain relevance.

Influence & Collaboration:

-References and contributes to customer deliverables and documentation to help

customers implement solutions.

-Performs problem analysis and investigation, providing documented technical

solutions ready for customers to implement, test and maintain, with

supervision.

-Attends solution design reviews with senior engineers.

-Learns about design trends and existing tools to begin supporting solution

quality and maintain relevance.

Innovation & Business Development:

-Begins to observe how customer feedback is used and learns from others how

product alignment informs services and engagement.

-Learns to leverage customer insights to identify new service offerings and

engagement methods.

-Learns to identify sales opportunities for additional services for customers

by aligning Oracle capabilities with evolving customer requirements.

-Learns to deliver presentations and observes client consultations to build

understanding of solutions.

-Begins developing technical knowledge to understand the value proposition and

its customer impact; observes discussions on contracts under threat.

Core Responsibilities

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and

contribute to shared objectives. Builds basic understanding of business,

stakeholder, and/or customer needs to provide support with guidance.

Continuous Improvement:

-Begins to identify ideas to increase the efficiency and effectiveness of

processes, protocols, and workflows with guidance.

Planning & Execution:

-Completes assigned tasks and monitors timelines and/or budgets to ensure the

timely completion of work in accordance with project requirements. Follows

direction to prioritize work and adjust to shifts in resources or timelines.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team

members. Collects and reviews basic information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills aligned with industry trends and best

practices as directed. Incorporates feedback and participates in training to

improve skills.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.04 to $50.43 per hour; from: $50,000 to $104,900 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per ...

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