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Job Description

About Accenture Song - Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What's in it for you

+ Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)

+ Contribute to Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets

+ Own delivery of solution components and workstreams-from design through build, rollout, and value realization

+ Work with global clients across B2C, B2B, and B2B2C commerce

+ Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As a Manager in Customer Technology - Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.

Commerce & Platform Delivery

+ Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations

+ Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems

+ Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments

Architecture & Engineering

+ Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services

+ Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems

+ Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

+ Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps

+ Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP

+ Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

+ Implement policy-driven architecture including governance, compliance, auditability, and explainability

+ Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI

+ Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

+ Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations

+ Build and enhance internal accelerators, reference architectures, and reusable components

+ Engage senior client stakeholders, translating architectures into delivery outcomes

Basic Qualifications:

+ 7+ years of experience delivering enterprise-scale commerce and digital platforms with experience in:

+ Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)

+ Hands-on experience building agentic AI capabilities integrated into production systems

+ Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems

+ Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms

+ Industry expertise in CMT Industry

Preferred Qualifications:

+ Proven success delivering prototype-to-production work with CI/CD, cloud-native architecture, and DevOps

+ Experience applying enterprise governance frameworks for AI-driven systems

+ Solid understanding of observability, performance benchmarking, and AI evaluation frameworks

+ Demonstrated ability to lead and mentor cross-functional engineering teams

+ Strong communication skills-able to present designs and delivery plans to senior stakeholders

+ Track record of contributing to reusable assets and practice capabilities

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 12/06/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range California $94,400 to $293,800 Colorado $94,400 to $253,800 Connecticut $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maine $80,400 to $216,200 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York $87,400 to $293,800 New Jersey $100,500 to $293,800 Ohio $87,400 to $235,000 Virginia $87,400 to $270,300 Washington $100,500 to $270,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity State...

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Agentic Commerce Architecture & Delivery Manager | Communications, Media, & Technology