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Job Description

As an Associate Delivery Consultant within the Oracle Health Upgrade Center, you will play an important role in supporting healthcare organizations through system upgrades, enhancements, troubleshooting, and ongoing maintenance of Oracle Health (Cerner) solutions.

In this client-facing position, you will serve as a primary point of contact for assigned clients, helping ensure their healthcare technology systems operate efficiently, securely, and effectively. You will work closely with clients, internal Upgrade Center teams, and Oracle Support to identify issues, implement solutions, and support system functionality.

This is an excellent opportunity for someone who enjoys technology, problem-solving, and customer service while making a meaningful impact in the healthcare industry.

Responsibilities

Required Qualifications

+ At least 4 years of combined higher education and related work experience.

+ Strong customer service skills with the ability to communicate professionally and effectively with clients and internal teams.

+ Excellent organizational, time management, and multitasking abilities.

+ Ability to independently prioritize assignments and adjust to changing client needs.

+ Strong problem-solving skills and a willingness to learn new technologies.

+ Comfortable navigating computer systems, learning new applications, and troubleshooting technical issues.

+ Proficiency with Microsoft Office applications, particularly Excel.

+ Demonstrated ability to work effectively in a remote environment, manage time independently, and communicate proactively.

+ Self-motivated, detail-oriented, and capable of taking ownership of assigned responsibilities.

Preferred Qualifications

+ Bachelor's degree in Healthcare, Science, Biology, Technology, Finance, or a related field.

+ Previous experience in customer service, technical support, IT support, healthcare technology, or a client-facing role.

+ Familiarity with electronic medical record (EMR) systems or healthcare information technology.

+ Experience troubleshooting software applications or supporting technical systems.

+ Experience working with multiple clients, managing competing priorities, or supporting remote teams.

+ Familiarity with AI tools and their practical application to workplace productivity.

Work Schedule & Travel

+ Schedule: Monday-Friday, 8:00 AM-5:00 PM.

+ Hours: 40 hours per week.

+ Work Environment: Primarily remote, with regular interaction with clients and internal teams.

+ Travel: Up to 25% may be required; however, travel is expected to be rare and typically occurs only when requested by a client.

+ Flexibility to work additional or irregular hours when necessary to support client needs, system upgrades, or critical issues.

What Makes Someone Successful in This Role?

The ideal candidate is organized, technologically savvy, customer-focused, and comfortable working independently. You don't need to be an expert in Oracle Health technologies on day one, but you should be eager to learn, confident navigating unfamiliar systems, and capable of working through problems to find solutions.

Success in this role requires strong communication, attention to detail, effective time management, and the ability to balance multiple priorities while delivering a positive client experience.

Why Join Oracle Health?

At Oracle Health, your work directly supports the technology healthcare professionals rely on to deliver patient care. By helping clients maintain, upgrade, and optimize their systems, you will contribute to improving healthcare operations, reducing errors, and supporting better patient outcomes.

This position offers an opportunity to develop valuable technical skills, gain exposure to enterprise healthcare technology, and build a career within Oracle Health.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $25.82 to $50.43 per hour; from: $53,700 to $104,900 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solut...

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Associate Delivery Consultant - Oracle Health Upgrade Center

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