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Job Description

+ Designs and delivers features for provisioning, onboarding, and platform services; owns small-to-medium components end-to-end.

+ Performs cross-layer debugging spanning kernel/user space, firmware interfaces, and hardware signals; identifies mitigations and root causes.

+ Monitors and tunes performance, capacity, and error budgets for owned services or drivers; adds observability and guardrails.

+ Enhances automation for fleet operations; improves CI/CD, validation, and conformance tests.

+ Participates in schematic/board reviews to surface firmware/software implications; supports early bring-up with targeted diagnostics.

Responsibilities

Key Responsibilities

Systems Software Development:

+ Design, develop, and maintain standard and non-standard system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in a hyperscale environment.

+ Independently design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet.

+ Integrate and validate system firmware with hardware components. Collaborate on platform bring-up, firmware updates, platform-level diagnostics, and cross-layer debugging.

+ Diagnose and resolve issues across software, firmware, and hardware layers, working in DevOps and incident response paradigms to maintain reliability and availability.

+ Work closely with platform engineering, operations, firmware development, silicon/board vendors, and data center teams to support and troubleshoot hardware bring-up, provisioning, and lifecycle operations.

Software Development and Coding:

+ Designs software solutions and analyzes and helps identify requirements to achieve business and operational goals, independently.

+ Adheres to and suggests improvements to all phases of the software development lifecycle.

+ Utilizes working knowledge to develop new software features and enhancements following design specifications and develops documents to clarify software design and code.

+ Leads code reviews in designated areas to help drive improvements.

+ Conducts debugging and troubleshooting to identify and fix moderately complex software issues. Develops fixes for identified issues.

+ Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.

+ Exercises judgment and discretion to conduct performance profiling and optimization of coding.

+ Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration.

+ Implements moderately complex API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design:

+ Designs and develops software, systems, and services aligned to pre-defined system architecture.

+ Develops working knowledge of software architecture decisions and best practices.

+ Collaborates with team leads to review work to ensure alignment with software architecture.

+ Implements moderately complex performance optimization and scalability strategies in software design.

Issue/Defect Collaboration - Software Products Support:

+ Collaborates within and beyond immediate team to understand customer issues and align solutions.

+ May provide technical guidance and support to customers regarding customer-reported issues, independently.

+ Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.

+ Influences team to ensure customer satisfaction through timely resolution of issues and effective communication.

+ Implements customer issue and/or defect handling and training processes, independently.

+ Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance - Security and Compliance:

+ Collaborates with the team to establish and follow development practices and coding standards.

+ Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.

+ Keeps up-to-date with industry best practices and applies them to software development processes.

+ Implements secure coding practices to prevent security vulnerabilities.

Development Operations - System Maintenance:

+ Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).

+ Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities

Planning & Execution:

+ Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.

+ Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

+ Collaborates across teams to align on expectations and achieve shared objectives.

+ Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.

+ Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

+ Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.

+ Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors.

+ Contributes to knowledge sharing and best practices.

Continuous Learning:

+ Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.

+ Seeks out and leverages feedback and training to improve skills.

+ Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

+ Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.

+ Seeks input from team members on alternative approaches and methods for improving work.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

**Range and benefit information provid...

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