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Utility Customer Service Collections Specialist
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Job ID #99733
CITY OF COLUMBIA
Utility Customer Service Collections Specialist
location_on
COLUMBIA ยท Columbia MO 65203
work_outline
Full-Time
payments
$20.95 - $25.77 hourly
description
Summary
The purpose of this position is to serve as the primary contact and oversee all collection efforts for past-due utility accounts and delinquent final balances.
assignment
Responsibilities
- Processes penalties, past-due notices, service disconnections, and account shut-offs for delinquent utility bills.
- Processes collections reports and assists with collection inquiries.
- Manages bankruptcy processes, payment returns, and customer account refunds.
- Reviews and manages cash and non-cash account deposits.
- Analyzes data to identify trends and inform process improvements.
- Assists with software tickets and upgrade testing.
- Delivers customer service by phone, email, online applications, and in person.
- Maintains accurate records.
assignment
Experience Requirements
Education and Experience
- High School diploma or equivalent.
- Associate degree in Accounting, Finance, or Business preferred.
- 3 to 5 years of experience in customer service, cashiering, accounting, billing, or administrative support.
Licenses or Certifications
- None.
featured_seasonal_and_gifts
Benefits
Health insurance
Dental
Vision
Tuition assistance
Retirement
Paid time off
build
Skill Sets
Providing Service to Others
Working on a Team
Working with Data
Working with Things
Solving Complex Problems
psychology
Behavioral Traits
Empathy
Confidence
Sociability
Helpfulness
Thoroughness
Problem Solving
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