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Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Summary

The Services Solution Architect for AV and Meeting Room Services shapes, scopes, and helps close services opportunities that make every meeting space work, from a single huddle room to a national rollout across hundreds of sites. This role combines the technical depth of a WWT Domain Architect with ownership of the full services solution. That means leading professional service customer discussions, building detailed work breakdown structures and bottom-up labor estimates, developing services pricing, and writing customer-ready Statements of Work. They bring deep knowledge of room design, audio, video, control systems, and networking, and hold credible conversations with everyone from engineers to executives.

SSAs work closely with sales, pre-sales, delivery, engineering, and integration partners to scope services that can be delivered as sold. They use AI tools to move quickly from first conversation to finished SOW. Through customer and sales presentations, they reduce solution risk, show the value of WWT services, and strengthen client relationships. Up to 25% travel.

Key Responsibilities:

+ Run technical discovery with customers to understand room types and counts, meeting platforms, user experience goals, accessibility, security, network readiness, and facilities constraints

+ Own the development of detailed work breakdown structures and bottom-up labor estimates by room type, site, resource role, and implementation activity, including surveys, engineering, staging, installation, programming, commissioning, project management, training, travel, and support. Translate those estimates into services pricing using labor rates, partner costs, expenses, and margin requirements. Validate the approach with delivery leaders and integration partners, and submit pricing through WWT's pricing approval process

+ Independently write complete, customer-ready SOWs covering scope, deliverables, milestones, assumptions, exclusions, customer responsibilities, and acceptance criteria for WWT, partner, and blended delivery models. Carry them through governance and quoting review, and defend the scope and estimate to sales, customers, and delivery

+ Serve as a trusted advisor and technical authority for customers, turning business requirements into defined scope, assumptions, risks, dependencies, and a delivery approach

+ Position and tailor WWT solutions and offerings that meet customer needs and WWT delivery standards

+ Apply AI tools to speed up discovery summaries, room design outlines, estimates, SOW drafts, and customer materials, and validate every output for accuracy, scope, and risk before it reaches a customer

+ Collaborate closely with WWT account teams and sales to qualify opportunities, shape strategy, and move deals forward

+ Partner with delivery leaders, project managers, and engineers so that what WWT sells is what WWT can deliver, and stay engaged through handoff and project kickoff

+ Bring in networking, security, cloud, collaboration, and other WWT practices, along with technology partners, OEMs, and AV integrators, to deliver complete end-to-end solutions

+ Present solution proposals, workshops, and executive briefings to customers and sales teams, from facilities and IT teams to executives

+ Lead the development and continuous improvement of AV and meeting room services offerings, including room standards, scoping guides, reusable estimating tools, productized solutions, multi-site deployment models, and Day 2 managed services, and support thought leadership in meeting room and AV services

Qualifications:

+ Bachelor's degree in information technology, engineering, audiovisual technology, or related field, or equivalent experience, required.

+ 7 or more years of experience in AV, collaboration, or unified communications, including at least 4 years designing and delivering meeting room and AV solutions at enterprise scale

+ Proven ability to independently own multiple services opportunities from technical discovery through detailed work breakdown structures, bottom-up labor estimates, customer proposals, and SOW approval for multi-site AV or collaboration deployments

+ Demonstrated domain architect-level technical expertise in at least two of the following room platforms: Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex, with working knowledge of the others and of Google Meet hardware

+ Strong command of AV system design, including conferencing audio and DSP, video and cameras, displays, control systems such as Crestron, Extron, and Q-SYS, and signal distribution including AV over IP

+ Solid understanding of the network side of AV, including PoE, VLANs, QoS, Dante, multicast, and securing connected room devices

+ Experience in a services role such as pre-sales solutioning, consulting, professional services, or delivery architecture

+ Experience with integrator and partner delivery models, including site surveys, staging, installation, and commissioning across multiple locations and national rollout programs

+ Familiarity with room design standards, accessibility, acoustics, sightlines, wireless presentation, digital signage, room scheduling, and device management and monitoring tools such as Teams Pro Management, Cisco Control Hub, Zoom management, and Crestron XiO Cloud

+ Working knowledge of services pricing, including building labor-based pricing from role rates, partner costs, and expenses; fixed fee versus time and materials; margin; and risk contingency. Must be able to defend an estimate to sales and delivery leadership

+ Ability to ask the right questions to understand the business problem, and to explain complex solutions simply to technical and business audiences

+ Excellent communication and engagement skills, with a track record of building trusted relationships with sales, delivery, and...

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Services Solution Architect- AV and Meeting Room Services

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