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Job Description

Oversees strategies that streamline comprehensive program plans that outline the management process for technical and considers cross-organizational scope impacting products and business. Oversees the development and execution of comprehensive risk mitigation strategies, driving alignment across multiple teams and executive leadership on these strategies. Establishes the vision and strategic direction for technical program improvement across the group, embedding best practices into organization-wide initiatives and ensuring long-term operational excellence and scalability. Leads meetings with executive-level stakeholders to align priorities, drive collaboration, and achieve technical program objectives. Guides technical programs and initiatives to improve efficiency, setting strategic direction for teams to shape these programs. Oversees the technical execution of reporting and analytics initiatives, ensuring enhancements to group-wide technical program execution. Fosters strategic relationships with internal Oracle teams as a technical liaison, ensuring a collaborative approach to achieving organizational objectives and customer success within Oracle commitments.

Responsibilities

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

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Oversees

the delivery of products or services, implementing and ensuring compliance with

all third party, security, export, accessibility, and legal compliance requirements.

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Leverages

technical knowledge to identify risks, manage scope, estimate program

timelines, request feasibility, testing requirements, and determine appropriate

resources.

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Leads

strategic oversight and direction for the group's response to critical security

escalations, ensuring appropriate access to information, adjusting timelines,

and communicating assessed risks and potential mitigation strategies with

executives to align on the optimal proposed path to resolution.

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Drives

strategic forecasting of program demands and resource allocation, collaborating

with key stakeholders to validate predictions and optimize resource allocation.

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Drives

the continuous evolution of processes to enhance the reliability, resilience,

and scalability of the products or services, leveraging cutting-edge

technologies and best practices.

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Develops

strategic priorities and plans regarding maintenance activities and ad-hoc

maintenance.

TechnicalManagement and Execution - Technical Strategy and Execution:

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Utilizes

technical knowledge to identify and manage program dependencies and risks.

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Supports

rapid response to escalations, coordinating within the group and communicating

to group members to assess risk, determine mitigation strategies, and execute

the optimal proposed path to resolution.

-

Defines

global strategies for various products, including transitions to Oracle Cloud

infrastructure, positioning the organization for successful innovation.

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Establishes

global delivery standards and guidelines, ensuring alignment with Oracle best

practices.

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Engages

and leads global initiatives through all phases of Implementation, Incident,

Problem, and Organizational Change activities, including process automations.

ProgramOversight - Strategy and Decision-Making:

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Oversees

guidance provided to team members, ensuring excellence in managing customer

interactions, service teams, and stakeholders.

-

Oversees

and forecasts the scope, milestones, and objectives for each program,

orchestrating the collaboration of teams to drive the successful delivery of

programs within their span of control.

-

Scopes

and refines key performance indicators (KPIs) and develops measurement methods

to monitor, evaluate, and optimize group performance against established goals

(e.g., scope, timelines, deliverable quality).

-

Drives a

culture of effective collaboration and alignment of priorities, developing a

communication strategy with partners and customers to achieve group goals.

ProgramOversight - Program and Operations Management:

-

Oversees

strategies that streamline comprehensive program plans that outline the

management process for technical, non-technical, and cross-organizational scope

impacting products and business.

-

Oversees

the work of program staff (e.g., development, quality assurance, customer

success), developing strategies that ensure successful identification and

mitigation of barriers, including risks and issues in workflows.

-

Shapes

the long-term strategy for comprehensive program documentation (e.g., status

reports, program plans), driving alignment with group objectives and business

priorities.

-

Engages

with senior leadership to communicate program expectations, progress, and

challenges, ensuring program management best practices are embedded at all

levels.

-

Sets the

strategy for program governance meetings, ensuring alignment across the

organization and with senior leadership.

-

Creates

and champions strategies to lead and direct global teams in achieving

operational or functional goals, ensuring alignment with customer service level

agreements (SLAs), and productivity targets.

-

Oversees

forecasting program demands, funding, and resourcing, ensuring alignment with

program goals.

-

Sets the

strategy for change management initiatives for programs, such as priority,

scope, scheduling, or requirement changes.

ProgramOversight - Risk Management:

-

Oversees

the development and execution of comprehensive risk mitigation strategies,

driving alignment across multiple teams, departments, and senior leadership on

these strategies.

-

Provides

oversight on the analysis of costs, benefits, and return on investment (ROI),

ensuring optimized program outcomes and group success.

-

Leverages

extensive technical expertise and resource options to champion seamless

solution delivery and widespread adoption.

-

Shapes

group adoption strategies, influencing technical resource investments and

executive stakeholders to drive long-term innovation and business

transformation.

ProcessEfficiency - Process Optimization:

-

Establishes

the vision and strategic direction for program improvement across the group,

embedding best practices into group-wide initiatives and ensuring lon...

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Senior Director, Technical Program Management

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Senior Director, Technical Program Management

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