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With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Lead Product Owner is responsible for defining and executing the product vision and roadmap for business-critical capabilities supporting sales compliance, business rule management, analytics, and Book of Business administration.

This role partners closely with business, compliance, operations, and technology teams to translate complex regulatory, operational, and business requirements into product capabilities, business rules, user stories, acceptance criteria, and prioritized backlog items.

The Lead Product Owner will serve as a key connection between business stakeholders and Agile technology teams, ensuring solutions are delivered in the appropriate sequence, meet regulatory and operational requirements, and provide measurable business value. This role works on problems of diverse scope and complexity, ranging from moderate to substantial, and requires strong analytical skills, independent decision-making, and the ability to influence stakeholders and leadership.

Key Responsibilities

+ Define and communicate the product vision, strategy, roadmap, and priorities for capabilities supporting sales compliance and Book of Business administration.

+ Own, prioritize, and maintain the product backlog to maximize business value and align delivery with organizational priorities.

+ Translate complex business, regulatory, compliance, and operational requirements into actionable product features, user stories, acceptance criteria, and business rules.

+ Define, document, implement, and govern complex business rules supporting critical processes such as eligibility, enrollment, servicing, retention, and producer management .

+ Partner with compliance stakeholders to ensure regulatory and business requirements are accurately reflected in system workflows, decision engines, and automated processes.

+ Serve as the Agile team's primary point of contact for product direction, backlog prioritization, requirements clarification, and product-related decisions.

+ Collaborate with business, operations, compliance, technology, and other cross-functional partners throughout the product development lifecycle.

+ Analyze business and operational data to identify trends, risks, opportunities, and potential impacts to Book of Business outcomes.

+ Balance business priorities, regulatory requirements, customer experience considerations, and technical constraints when making product decisions.

+ Develop clear acceptance criteria and ensure delivered capabilities meet established business and compliance requirements.

+ Support the testing and validation of business rules and product capabilities prior to implementation.

+ Establish governance processes to help ensure business rules remain accurate, traceable, and aligned with changing business and regulatory requirements.

+ Identify opportunities to streamline processes, improve operational efficiency, and enhance the effectiveness of compliance and Book of Business capabilities.

+ Advise leaders and key stakeholders on product priorities, business process improvements, compliance considerations, risks, and strategic opportunities.

+ Exercise independent judgment on complex product and business issues while working with minimal supervision.

Use your skills to make an impact

Required Qualifications

+ Bachelor's degree or equivalent relevant experience.

+ 8+ years of technical, product, business systems, or related experience.

+ 2+ years of project, product, or initiative leadership experience.

+ Experience serving as a Product Owner or working closely with Agile product development teams.

+ Demonstrated experience translating complex business requirements into product features, user stories, acceptance criteria, and business rules.

+ Experience defining, documenting, testing, implementing, or managing complex business rules.

+ Strong analytical skills with experience using data and business insights to support product decisions.

+ Experience managing and prioritizing product backlogs in a complex business or technology environment.

+ Demonstrated ability to work across business, operations, compliance, and technology teams.

+ Strong stakeholder management, communication, problem-solving, and decision-making skills.

+ Ability to independently manage complex initiatives and competing priorities.

Preferred Qualifications

+ Experience supporting sales compliance, regulatory compliance, or rules-based decisioning platforms .

+ Experience with Book of Business administration , including eligibility, enrollment, servicing, retention, or producer-related processes.

+ Experience with business rules engines, decision engines, workflow automation, or other rules-based technology solutions.

+ Experience supporting large-scale enterprise platforms and technology implementations.

+ Experience working within a highly regulated industry such as healthcare, health insurance, financial services, or another regulated environment.

+ Experience using analytics, operational metrics, and performance data to drive product strategy and prioritization.

+ Experience partnering directly with compliance or regulatory teams to translate requirements into technology solutions.

+ Knowledge of Agile product management practices and tools for backlog and requirements management.

+ Master's degree.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based o...

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