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Position Description & Qualifications

Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services Eligibility Support contract. Bring your expertise and collaborative skills to make an impact towards our critical mission. Serco supports the US Department of Health and Human Services CMS contract providing eligibility support for the Center for Medicare and Medicaid services. Our team develops, maintains and manages the infrastructure that is the backbone of this key piece of the CMS contract. You will be part of a team of systems engineers that works closely with the customer and other Serco teams to deliver outstanding performance within the program. The team has been recognized by CMS and the industry for their outstanding contributions to the contract and program.

We are seeking a highly skilled and experienced AWS Cloud Engineer to join our IT Operations organization and contribute to the ongoing development of our cloud-native platform.This role involves designing, building, and operating scalable, secure, and resilient AWS-based solutions, with a strong emphasis on containerized workloads, infrastructure as code, and platform standardization. The engineer will play a crucial role in empowering application teams by translating their requirements into practical implementation strategies while maintaining a strong ownership of production systems.This position builds upon our existing expertise in Linux and container-based systems and aims to advance towards a more standardized, AWS-native, and automation-driven operating model.

Description:

+ Design, implement, and operate AWS-based infrastructure that supports containerized applications (ECS, EKS, Kubernetes) while ensuring solutions are designed with operability, scalability, and resilience in mind for production environments

+ Implement and maintain best practices for efficient resource utilization and cost optimization, monitor and optimize system performance and reliability and Collaborate with cross-functional teams to identify and address operational challenges

+ Collaborate with Application Development teams during engineering design discussions and Translate application requirements and user stories into clear AWS/TFE implementation strategies

+ Own and support production environments, ensuring high availability and optimal performance as well as lead troubleshooting and root cause analysis for complex production issues

+ Build, manage, and optimize container platforms using Elastic Container Service (ECS), Elastic Kubernetes Service (EKS) while supporting the migration and modernization of workloads towards container-based architectures

+ Design and maintain infrastructure using Terraform, with a strong emphasis on Terraform Enterprise (TFE), Develop reusable modules and workflows to ensure consistent infrastructure deployment

+ Automate provisioning, configuration, and deployment processes across multiple AWS accounts

+ Implement AWS security best practices, including Identity and Access Management (IAM), network segmentation, and encryption as well as Support compliance with relevant frameworks, such as NIST 800-53 / FedRAMP (as applicable)

+ Establish standardized deployment patterns, including continuous integration/continuous deployment (CI/CD), GitOps, blue/green, and canary deployments

+ Promote the adoption of standardized platform patterns and Terraform Enterprise while identifying opportunities to enhance developer experience and reduce operational friction

+ Drive incremental improvements in platform capabilities and delivery processes

Requirements:

+ Ability to obtain and/or maintain a public trust

+ A bachelor's degree

+ Willing to accept 4 years of relevant experience in lieu of a bachelor's degree

+ A minimum of 5 years of experience in Linux systems engineering, cloud engineering, or related roles

+ In lieu of a bachelor's degree, a minimum of 9 years of experience in Linux systems engineering, cloud engineering, or related roles is required.

+ Experience with AWS services (EC2, S3, VPC, IAM, etc.)

+ Hands-on experience with container platforms (ECS, EKS, Kubernetes, or OpenShift)

+ Experience with infrastructure as code (Terraform preferred; TFE strongly preferred)

+ Experience in incident response, troubleshooting, and root cause analysis

+ Experience with CI/CD pipelines and version control systems (GitLab or similar)

+ Ability to understand networking, security, and system design principles

+ Ability to communication and collaborate across teams

Desired Qualifications:

+ Proficiency in observability tools (OpenSearch, Prometheus, Grafana)

+ Experience in regulated environments (FedRAMP, NIST, CMS ARS)

+ AWS certifications (Solutions Architect, SysOps, etc.)

+ Experience supporting platform engineering or internal developer platforms.

If you want to join our awesome CMS team, apply today!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, co...

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Senior AWS Cloud Engineer

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