HireMO

Job Location:

- The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why you’ll love this position:

This position is a Call Center position. A position at this level provides phone support for technical issues. Answers questions and provides information, advice, and instructions to clients on issues varying from simple to moderate complexity. The primary focus is on understanding the issues to be resolved and troubleshooting disruptions/problems within the defined scope of standards and protocols. Escalates issues to a higher level of support as warranted and within given time guidelines.

- Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
- The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Technology Services (CTS).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

Job Details - More reasons to love this position The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact: If you have questions please contact: ITSDRecruiting@oa.mo.gov

Applications are accepted for a minimum of fourteen days. After this period, the posting will remain active until the position is filled.

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.

Responsibilities

Essential job duties include the following:

- Hardware Support - Troubleshoot and assist in the diagnosis of hardware (PC's, Monitors, Laptops, Printers, Multi-Function Devices, Servers, Routers, and other peripheral equipment).
- Software Support - Troubleshoot and assist in reloading the functionality of various software products.
- Application Support - Troubleshoot and assist in the diagnosis of all computer applications (Mainframe and Web Applications). Escalate unresolved application issues to programmers and other level two.

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Jobs

Client Support Technician #0000080

Summary

Responsibilities

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Jobs

Jobs

Client Support Technician #0000080

Summary

Responsibilities

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