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Sales Operations Analyst

Role Overview

The Sales Operations Analyst plays a key role in supporting the Sales organization, with a strong focus on sales forecasting, sales performance analysis, data accuracy, and operational effectiveness .

A primary responsibility of this role is to support the development, maintenance, and analysis of sales forecasts for the North America business. The analyst will work closely with sales managers, manufacturing representatives, and senior leadership to consolidate forecast inputs, identify trends and variances, improve forecast accuracy, and translate sales data into meaningful business insights.

In addition to forecasting, this role supports customer relationships, sales processes, commissions, CRM data integrity, reporting, and day-to-day sales operations. The successful candidate will be comfortable working with large amounts of sales data, identifying patterns and issues, and communicating findings clearly to both sales teams and senior leaders.

Key Responsibilities

Sales Forecasting & Analytics

+ Support the development and maintenance of recurring sales forecasts for the North America business, working closely with sales managers and other stakeholders to gather and validate forecast inputs.

+ Analyze forecast data, sales trends, historical performance, and business inputs to identify risks, opportunities, and potential variances to plan.

+ Monitor forecast accuracy and investigate significant changes or variances to help improve the quality and reliability of future forecasts.

+ Consolidate sales and forecast information into clear reporting and executive-level presentations for North America Senior Leadership.

+ Translate complex sales data into actionable insights that help leadership understand business performance and support decision-making.

+ Maintain accurate sales information and reporting used to measure sales performance and identify opportunities for sales process improvement.

Sales Operations

+ Provide operational support to Sales Management and plan and coordinate projects that improve the efficiency and effectiveness of the sales team.

+ Develop processes and procedures that support the sales process and participate in developing requirements for sales support systems.

+ Support North America Senior Leadership by turning ambiguous business problems into actionable solutions.

+ Prepare executive-level presentations on sales performance metrics, forecasts, trends, and business results.

+ Perform monthly commissions activities, including POS sales, direct sales, representative dashboards, regional sales dashboards, representative statements, and payment approvals.

+ Provide daily support to the Channel Manager.

+ Approve Design Win Registration.

+ Maintain data integrity and optimize CRM functionality.

+ Provide IT support for certain requests from Global Sales.

+ Create and modify identifier codes in QAD and provide ad hoc support to the North America sales team.

+ Create training materials covering best practices in sales operations and technology usage.

+ Analyze information and standard practices to make judgments about resolving problems.

+ Apply existing guidelines and policies with a moderate level of guidance and direction.

+ Provide informal guidance to newer team members as needed.

+ Build the ability to influence others while having a regular, moderate impact on the immediate work team.

Sales & Customer Support

+ Identify and establish relationships with new customers and/or manage and build relationships with existing customers.

+ Provide internal and external technical and/or customer support in the development and application of products, processing techniques, and problem resolution.

+ Work seamlessly with sales managers and manufacturing representatives on daily activities.

Qualifications

Required

+ Bachelor's degree or equivalent relevant work experience.

+ Experience working with sales forecasts, sales data, business planning, or sales performance reporting.

+ Strong analytical skills with the ability to identify trends, variances, and meaningful insights from sales data.

+ Working knowledge of Excel, including the ability to organize, analyze, and present data.

+ Ability to create data spreadsheets, reports, and presentations for business and leadership audiences.

+ Strong critical-thinking and problem-solving skills.

+ Ability to work independently while collaborating effectively with Sales and cross-functional stakeholders.

+ Ability to articulate data findings at both a high level and a detailed level.

Preferred

+ 5 or more years of relevant work experience.

+ Previous experience in Sales Operations, Sales Analytics, Commercial Operations, Financial Planning & Analysis, or a related analytical role.

+ Experience supporting recurring sales forecasting and analyzing forecast accuracy, trends, or variances.

+ Experience working with CRM, ERP, or sales reporting systems.

Living the Qnity Values

At Qnity, success is measured not only by what we achieve, but also by how we achieve it.

+ Customer: Partner with stakeholders to understand needs, solve business challenges, and deliver meaningful outcomes.

+ Innovation: Continuously improve processes, technologies, and ways of working.

+ Speed: Act with urgency, focus, and precision to move work forward and deliver results.

+ People: Build trusted relationships, collaborate across teams, and inspire positive change.

Join our Talent Community (https://careers.qnityelectronics.com/us/en/jointalentcommunity) to stay connected with us!

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, nati...

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