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Source: National Labor Exchange
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Source: National Labor Exchange
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Source: National Labor Exchange
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Cayuse Holdings
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Source: National Labor Exchange
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Source: National Labor Exchange
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Source: National Labor Exchange
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Source: National Labor Exchange
Oracle
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Source: National Labor Exchange
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Source: National Labor Exchange
US Foods
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Source: National Labor Exchange
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Source: National Labor Exchange
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Evolent
Senior Software Engineer
Source: National Labor Exchange
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Job ID #110451
Cayuse Holdings
ServiceNow Lead, Business Analyst
location_on
Jefferson City, MO
work_outline
Contract
description
Summary
Overview
Job Title: Sr. Business Analyst, Functional Lead (ServiceNow)
Location: Remote
Job Type: Independent Contract
Start Date: ASAP
Pay Rate: $70-80/hr
Job Summary
Lead the functional side of the ServiceNow engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client's Product Owner, while using generative and agentic AI to speed up delivery.
Responsibilities
Key Responsibilities
+ Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
+ Work with Product Owner to define, refine, and prioritise the backlog.
+ Manage the incident (INC) and request item (RITM) backlog.
+ Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
+ Guide the development team on requirements, configuration choices, and testing.
+ Apply generative and agentic AI to requirements, story writing, configuration, and validation.
+ Communicate clearly with client stakeholders, including those new to ServiceNow.
Qualifications
Required Skills
+ 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD
+ 1+ year of hands-on experience developing or delivering with AI (generative or agentic)
+ Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities
+ Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development
+ Strong communication and stakeholder management; works well as a functional lead
Certifications
+ ServiceNow Certified System Administrator (CSA)
+ ServiceNow Certified Implementation Specialist (CIS) in ITSM or HRSD
Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/4790/servicenow-lead%2c-business-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743)
Can't find the right opportunity?
Join ourTalent Community (https://join.cayuseholdings.com/join/talentcommunity/form) orLanguage Services Talent Community (https://join.cayuseholdings.com/ls/talentcommunity/form) and be among the first to discover exciting new possibilities!
Software Powered by ICIMS (https://icims.help/candidate-faq)
Location _US-_
ID _2026-4790_
Category _Information Technology_
Position Type _Independent Contractor_
Remote _Yes_
Clearance Required _None_
Pay Range _USD $70.00 - USD $80.00 /Hr._
Job Title: Sr. Business Analyst, Functional Lead (ServiceNow)
Location: Remote
Job Type: Independent Contract
Start Date: ASAP
Pay Rate: $70-80/hr
Job Summary
Lead the functional side of the ServiceNow engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client's Product Owner, while using generative and agentic AI to speed up delivery.
Responsibilities
Key Responsibilities
+ Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
+ Work with Product Owner to define, refine, and prioritise the backlog.
+ Manage the incident (INC) and request item (RITM) backlog.
+ Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
+ Guide the development team on requirements, configuration choices, and testing.
+ Apply generative and agentic AI to requirements, story writing, configuration, and validation.
+ Communicate clearly with client stakeholders, including those new to ServiceNow.
Qualifications
Required Skills
+ 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD
+ 1+ year of hands-on experience developing or delivering with AI (generative or agentic)
+ Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities
+ Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development
+ Strong communication and stakeholder management; works well as a functional lead
Certifications
+ ServiceNow Certified System Administrator (CSA)
+ ServiceNow Certified Implementation Specialist (CIS) in ITSM or HRSD
Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/4790/servicenow-lead%2c-business-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743)
Can't find the right opportunity?
Join ourTalent Community (https://join.cayuseholdings.com/join/talentcommunity/form) orLanguage Services Talent Community (https://join.cayuseholdings.com/ls/talentcommunity/form) and be among the first to discover exciting new possibilities!
Software Powered by ICIMS (https://icims.help/candidate-faq)
Location _US-_
ID _2026-4790_
Category _Information Technology_
Position Type _Independent Contractor_
Remote _Yes_
Clearance Required _None_
Pay Range _USD $70.00 - USD $80.00 /Hr._
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