Jobs
Jobs
ServiceNow Experience Designer
Summary
Job Title: ServiceNow Experience Designer
Location: Remote
Job Type: Independent Contract
Start Date: ASAP
Pay Rate: $70-80/hr
Job Summary
Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW).
Responsibilities
Key Responsibilities
+ Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
+ Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
+ Plan and run usability tests, and turn findings into design improvements.
+ Design and configure experiences in Employee Center, SOW, and UI Builder.
+ Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.
Qualifications
Required Skills
+ 6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
+ 2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
+ Strong skills in user research, journey mapping, and usability testing
+ Good communication and stakeholder management
Certifications / Badges
+ Employee Center Essentials badge
+ Service Operations Workspace (SOW) Bootcamp badge
+ UI Builder Fundamentals badge/certification
Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/4789/servicenow-experience-designer/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743)
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Software Powered by ICIMS (https://icims.help/candidate-faq)
Location _US-_
ID _2026-4789_
Category _Information Technology_
Position Type _Independent Contractor_
Remote _Yes_
Clearance Required _None_
Pay Range _USD $70.00 - USD $80.00 /Hr._
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