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Meet the Team

This CX Americas Leadership team drives transformative communications for Cisco's Customer Experience (CX) Americas organization. This team crafts the narratives that shapes the reputation, visibility, and impact of Cisco's most senior leaders. This is a highly collaborative group of executives, working cross-functionally with marketing, events, and communications professionals across Cisco. The team is dynamic, innovative, and deeply passionate about connecting people through powerful storytelling.

This Admin Assistant role will support 3 Directors within our Customer Experience org.

Your Impact

In this role, you will provide support for calendaring, travel, expense reporting, and oversight of special projects, as needed. To perform these tasks successfully, you will learn the products, people, and organizational dynamics within Cisco. You will understand how to handle, with a great degree of independence, incoming asks for time, meetings, resources and other needs from the Director. You will be responsible for determining when to refer matters to others, and to whom they should be referred to. You will be responsible for following up to ensure accurate disposition, and make sure nothing falls through the cracks. You will become a core member of the Director's team, attending monthly staff meetings and quarterly all team meetings.

+ Calendar Management: Handles Director's calendar by prioritizing schedules and meetings. You may decide who gets on the principal's calendar, which meetings are attended, and who can attend in their place.

+ Meeting Planning and Organization: Assists Director in planning and coordinating meetings by being responsible for the assembling of the agenda, location, meeting technology (Webex, TP) based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item lists.

+ Correspondence/Approvals: Supports Director by acting as proxy for communications and approvals as authorized. Answers general questions as needed and refers routine matters to appropriate parties, following up to ensure accurate completion.

+ Travel: Responsible for making travel arrangements for the Director. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses.

+ Special Projects: Provides analytical support to assist Director on special projects. Research issues, analyzes problems, compiles data, and prepares reports.

+ Confidentiality: Candidate will deal professionally with sensitive and confidential matters and materials.

You have high-energy with a passion for thinking bigger and broader than the role itself. This position requires strong interpersonal skills, independent judgment, utmost integrity and ability to balance both strategic and tactical actions. You have outstanding attention to detail and the ability to handle confidential information. You enjoy a collaborative environment, are committed to improvement, solve problems and make decisions.

Minimum Qualifications

+ 3+ years' experience in an administrative environment. A minimum of one year of experience supporting a principal who was at the Sr Manager level or above.

+ Sophisticated knowledge of Mac/Windows desktop computer applications: Outlook, Word, Excel, PowerPoint.

+ Experience in calendar management, planning meetings and coordinating travel.

+ Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.

Preferred Qualifications

+ Past work experience in the high-tech industry is desired, prior Cisco experience preferred.

+ Associates degree

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $71,800.00 to $91,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

+ 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

+ Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

+ Additional paid time away may be requested to deal with critical or emergency issues for family members

+ Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn ann...

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Administrative Assistant - Directors, Customer Experience

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