HireMO

Schneider Electric has an opportunity for a Customer Satisfaction & Quality Manager in our Columbia, MO location. The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across the plant.

Responsibilities

What will you do?

Manage Quality and the Customer Experience in the manufacturing of residential circuit breakers.
Manage the performance and competence of a team of quality engineers.
Lead the Technical Antennas group supporting NPI and sustaining engineering, including PEP Change Notices, manufacturing impact assessments, and partnership with Design and Continuous Engineering.
Be the Voice of the Customer
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)
- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans
Quality Excellence
- Run Customer Service and Quality related processes (Issue to Prevention)
- Drive Quality Excellence in manufacturing (from Suppliers to Customers: stamping, molding, automated assembly, receiving, packing, returns, etc.)
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
Quality System
- Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
- Advocate to drive and implement the Global directives and policies
- Manage the Quality Management System (ISO) of the entity
- Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
- Identify & capitalize on best practices in quality
- Ensure the right level of competency for the CS&Q tea

Experience Requirements

Qualifications

Bachelor’s degree Mechanical, Industrial, Electrical or related engineering is required.
5 years work experience in Quality, Supply Chain, manufacturing, customer satisfaction.
3-5 years supervisory/managerial experience
Knowledge of brands & general Schneider products quality requirements.
Lean Master/Master Black Belt
Green Belt or Black Belt certified
Six sigma certification or PM preferred
Expert level in Quality Management Systems ISO9001, ISO90002, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.)
Familiar with applicable statutory and regulatory requirements (ANSI, NEMA, IEC)
Previous experience in leading internal audits
Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc.)
Digital Citizen. Promotes the use of Digital platforms.
Continues Improvement approach/ SPS Knowledge
SAP Knowledge
Communication skills.
Respond and drive rapid resolution to emergency customer service & delivery issues.

Benefits

Health insurance Dental Vision Retirement Paid time off

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Quality Manager

Summary

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Experience Requirements

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Quality Manager

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