HireMO

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

What will you be doing?

The VP of Delivery Services owns the end-to-end delivery of a broad, complex portfolio spanning Network, Security, Microsoft Solutions, Artificial Intelligence, GPU Implementation, Managed Services, Unified Communications, Wireless, SD-WAN, Cabling, and Break/Fix services. This is a high-impact executive role that demands equal parts technical credibility, operational excellence, and executive presence.

+ Own the full P&L for the Delivery Services organization, driving revenue realization, margin improvement, and sustainable growth

+ Define and execute a multi-year delivery strategy aligned to WWT's growth objectives and market opportunities

+ Achieve and sustain zero-defect delivery standards across all service lines through rigorous quality frameworks and continuous improvement

+ Maximize engineer and consultant utilization, balancing workforce efficiency with delivery quality and employee wellbeing

+ Establish and track KPIs across utilization, realization, customer satisfaction (CSAT), and quality metrics; act decisively on trends

+ Build scalable delivery models, frameworks, and processes that support rapid expansion without sacrificing quality or consistency

+ Drive the integration of AI-powered tooling, automation, and intelligent workflows to increase delivery velocity and reduce operational friction

+ Partner with Sales, Solution Architecture, and Product leadership to ensure delivery capabilities match commitments made to clients

+ Lead organizational design, workforce planning, and succession planning to ensure bench strength at every level of the delivery org

+ Champion a culture of high engagement, psychological safety, and continuous learning

+ Attract, develop, and retain top technical and delivery talent; build clear career pathways across all service disciplines

+ Serve as an executive sponsor for strategic accounts, representing WWT at the C-suite level

+ Build trusted, long-term relationships with client executives; resolve escalations, communicate proactively, and expand WWT's footprint

+ Present delivery performance, strategic initiatives, and investment proposals to WWT senior leadership and the Board

+ Champion a culture of retrospective learning, turning every project completion into an opportunity to improve the next engagement

What do you bring?

+ 15+ years of progressive leadership in technology infrastructure and services delivery, including at least 7 years in a senior executive leadership role.

+ Deep career foundation in Infrastructure and Data Center services , with demonstrated leadership across large-scale enterprise infrastructure environments. Experience should include multiple domains such as data center, compute, storage, networking, security, wireless, SD-WAN, UC, cabling, break/fix, and managed infrastructure services.

+ Demonstrated leadership of a large-scale technology services business or portfolio approaching or exceeding $500M annually, with significant P&L, revenue, margin, forecasting, and investment accountability. Must have direct P&L experience within a services organization of at least $100M+ annual revenue.

+ Proven experience leading and/or scaling delivery organizations of 1,000+ technical practitioners, including combinations of employees, contractors, subcontractors, offshore resources, and partner-delivered capacity.

+ Proven track record delivering complex, multi-discipline enterprise infrastructure engagements across multiple technical service domains and geographies for Fortune 500 or similarly complex customers.

+ Demonstrated ability to improve utilization, realization, profitability, delivery quality, customer satisfaction, and operational predictability within professional or managed services organizations.

+ Deep fluency across at least four relevant technology services domains, with Infrastructure and Data Center forming a significant part of the candidate's career foundation, rather than software, SaaS, public cloud, or Microsoft serving as the primary industry/domain background.

+ Experience building scalable delivery operating models, including workforce and capacity planning, PMO/delivery governance, partner and subcontractor leverage, offshore/global delivery, and sales-to-delivery execution.

+ Working knowledge of AI and automation in delivery operations, including AIOps, intelligent scheduling, predictive staffing, workflow automation, and/or AI-enabled operational analytics.

+ Familiarity with Agile, ITIL, PMI/PMP, DevOps, and modern technology services delivery methodologies.

+ Exceptional executive presence with demonstrated ability to lead large organizations, influence senior stakeholders, manage executive escalations, and establish trusted relationships with Fortune 500 executives.

+ Strong financial and commercial acume...

Apply Externally

Jobs

Vice President- Advanced Technical Services

Summary

You Need a MO Jobs Account First

Jobs

Jobs

Vice President- Advanced Technical Services

Summary

Do You Have a MO Jobs Account?

First, Let's Find Your MO Jobs Account

Create an Account to Apply

You Need a MO Jobs Account First

HireMO Terms of Use

1. Acceptance and Changes

2. A No-Cost Public Workforce Service

3. Eligibility, Youth, and Authority

4. Accounts and Security

5. Accuracy Attestation and Program Information

6. Job Seeker Terms

7. Employer Terms

8. Assessments and Matching

9. Artificial Intelligence Features

10. Public Records and Required Notices

11. User Content and Permissions

12. Acceptable Use

13. Intellectual Property and Government Marks

14. Other Users and Third-Party Services

15. Electronic Communications

16. Suspension, Termination, and Records

17. Disclaimers

18. Limitation of Liability and Sovereign Immunity

19. Employer Indemnification

20. Governing Law and General Terms

21. Contact, Accessibility, and Complaints